Podcast

Providing a good customer experience is key in customer retention. If you are treating your customers well, they are going to continue to come back to you year after year. It can be easy to get lost in the noise of following rules, but maintaining your core values while upholding the standards of a company ... »

As the workforce transitions from an industrial age to the social media age, we discuss the leadership role within the workforce also transitioning. Exploring how defining your company values, behaviors and culture create a dynamic workplace to leverage social media. In an age where the workforce now looks for fulfillment and recognition in exchange for ... »

Selling involves a lot of negotiation. It’s an important part of creating a win-win scenario for both the buyer and seller, so that both parties walk away having accomplished their goal, with a shared amount of sacrifice. There are six principles that every expert sales negotiator should know and understand. Understanding and using these principles ... »

With thirty plus years of federal service in the United States naval academy, Marine Corps, FBI agent, counterintelligence and author of The Code of Trust. With his background in federal law enforcement in counterintelligence, recruiting foreign spies and building trust to align their priorities with those of us he realized the art form of interpersonal ... »

In business, and in life, you are your own worst enemy. When times get hard, you can either choose to give up and limit your success, or you can choose to push through the hard times and break down barriers. Limiting your success comes from within, and the obstacles in your life are only in ... »

The Sensei Leader movement is essentially human-centric leadership. In order to be a good leader, it is important that you are constantly growing and developing your skills so that you can provide insights to your team. It is also important that you are self-aware. Do you know who you are? Do you know who you ... »

Storytelling can be an incredibly useful tool in sales, but have you ever thought about why this is? It’s simple – when you are telling a story, you can connect with people. Stories create a problem that your product or service can help alleviate, which ultimately can lead to closing more deals. Don’t let your ... »

Teamwork can sometimes be challenging because there are a lot of different opinions being shared all at once. The key to successful teamwork is creating a safe and respectful environment in which all people feel heard and validated, even if you don’t agree with their opinions. The powers of creative conflict and collaboration are unmatched ... »