Sales POP - Purveyors of Propserity
🎧   Customer Facing Roles and the Power of Team

🎧 Customer Facing Roles and the Power of Team

Does customer experience play one of the most important roles in forming opinions about the company? We bet it does. Therefore, Juliana Stancampiano discusses customer-facing roles and teamwork in today’s Expert Insight Interview.

Visit us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧  Exponential Growth with Key Customers

🎧 Exponential Growth with Key Customers

For every business, existing customers are now more important than ever, because due to the current events and situation, new ones may be hard to find. In today’s podcast interview, B2B relationship expert Jermaine Edwards, advises you about managing relationships with your customers and securing growth.

Visit us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧 The Customer Success Bow Tie

🎧 The Customer Success Bow Tie

Customer success is a vital, yet often overlooked part of keeping and growing a business. All too often, companies struggle with onboarding and engaging their clients in a way that gives the customer maximum value. You put so much work into developing a great product or service, a ton of time and effort into marketing and talking to potential customers and clients, and highlighting how what you offer can meet a need, but the ball gets dropped when it comes to keeping and maintaining customers and getting them to renew with you. The customer success bow tie is made up of two parts, the buyer’s journey, and the customer’s journey. Together, the bow tie holds the key to customer success, customer retention, customer renewals, and ultimately more revenue for your organization. Donna Weber explains the customer success bow tie and how to implement it in this expert sales podcast interview, hosted by John Golden.

Visite us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧 How Remarkable Customer Experience Can Help You Sell More

🎧 How Remarkable Customer Experience Can Help You Sell More

Customer experience has become a bit of a buzz word over the last few years, and for a very good reason. Customer experience can significantly influence your overall sales. If your customers have a bad or negative experience with your company or brand, it can be a death sentence for your organization. But, if they have a really remarkable, awesome experience, it can help you generate more profit. Dan Gingiss explores the importance of customer experience and how to use it to sell more in this expert sales podcast interview, hosted by John Golden.

Visite us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧 Nordstrom Way To Customer Experience

🎧 Nordstrom Way To Customer Experience

The Seattle area is the customer service capital of the world. Building a business in Seattle means being customer-oriented. Nordstrom set the template for needing customer service. Many large companies like Amazon, Costco, and Starbucks have cited the Nordstrom guidelines for customer service as the baseline for their own customer service set up. Robert Spector explores Nordstrom’s way to customer service in this expert sales interview, hosted by John Golden.

Visite us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧 How To Be More Successful and More Impact With Customers

🎧 How To Be More Successful and More Impact With Customers

Every salesperson wants to be more successful, but it’s not always that easy to achieve. Mark Steel, author of Invincible Success: Amplify Your Sales, Leadership, Speaking, and Life, tells leaders and salespeople how to be more successful and have more impact with their customers in this interview with John Golden.

Visite us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧 Custom Course Creation

🎧 Custom Course Creation

If you asked a room full of 100 CEO’s if they thought that training was important, you’d likely get an almost unanimous vote “yes.” However, if you asked how many of those CEOs were actually investing the time and the budget into training, you would not get such a strong response rate. This is to the ultimate disservice of their organization and can lead to revenue loss, lack of employee retention, and other negative impacts. Nancy Giere, interviewed by John Golden, explores how to create custom courses.

Visite us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧 Turning Fans into Customers and Customers into Fans

🎧 Turning Fans into Customers and Customers into Fans

Podcast interview with David Meerman Scott who is an American online marketing strategist and author of several books on marketing, including The New Rules of Marketing and PR. David has a truly global mindset born from ten years working in countries outside of the U.S. and as an international speaker in over 40 countries and on all seven continents. His marketing expertise is backed by real-world experience building businesses, running marketing and sales teams, and advising highly successful companies.

Here we will be talking about the following queries:

  • These days, communication has become very superficial. So how do you know if you are communicating with the body?
  • Nowadays, people want to be treated as humans and want to have more connections. So what are David’s views regarding this concept?
  • How does a company rise above all of the superficial noise and be able to project enough authenticity that people want to connect with that company in a way and they want to connect with their favorite sports game or anything else?

The key is creating what they call a “fanocracy” – an organization that puts the needs and wishes of fans ahead of every other priority. It can be scary, at first, to focus on intangibles like community, generosity, and fun, rather than squeezing every penny from each interaction.

Visite us on Apple Podcast You can also find SalesPOP! on all major podcast stations.

🎧 Delivering Innovative Service

🎧 Delivering Innovative Service

Delivering innovative service doesn’t have to mean spending a ton of money to upgrade a frequent flyer to first class, or upgrade a hotel guest to a suite. Delivering innovative service simply means being unique and going above and beyond what is expected of you.

This podcast is also a recorded live event you are welcome to view here: Delivering Innovative Service

iTunes Podcast 

🎧 Customer Experience

🎧 Customer Experience

Providing a good customer experience is key in customer retention. If you are treating your customers well, they are going to continue to come back to you year after year. It can be easy to get lost in the noise of following rules, but maintaining your core values while upholding the standards of a company is necessary. If the right people are hired, for the right reasons, success is unlimited.

This podcast is also a recorded live event you are welcome to view here: Customer Experience

iTunes Podcast 

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