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🎧  Profitability Unleashed: Mastering the Art of Customer Experience
Podcast Customer Experience / PodCast / Jun 14, 2024 / Posted by Frank Favaro / 10

🎧 Profitability Unleashed: Mastering the Art of Customer Experience


In this episode of the Expert Insight Interview, host John Golden speaks with Frank Favaro about the importance of customer experience (CX) for profitability. They explore why businesses struggle with profitability, emphasizing that differentiating through customer experience can create a unique selling advantage. Frank discusses the need for consistency at every customer touchpoint and the role of empathy in building trust and loyalty. They highlight that customer problems are opportunities for learning and improvement and that every interaction should add value and foster relationships. Frank also shares his work on helping companies improve their customer experience to maximize profitability and create loyal customers.

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About Author

Frank Favaro, founder and President of ServeCentric Coaching in Cleveland, OH, is a leading CX Coach certified by the renowned DiJulius Group. With a successful tenure as one of MSCA’s top account executives, Frank doubled the national average for net margin, focusing on authentic relationships and superior customer experience. Recognized as the "CX Coach of the Year" in 2022, Frank empowers others with innovative strategies to enhance business profitability through exceptional customer experiences. As the host of The People Business Podcast, Frank shares insights and strategies for building strong professional relationships.


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