In this series, we’ve watched our house of business go through the vision, the… Read More
Part 2 of a 4 part series. In my last article, I declared that “customer focus” is too vague to measure and implement, but that “customer value focus” was the essence inside customer focus that you were unknowingly seeking. Then I introduced three domains in which any journey toward value focus should operate. In this ... Read More
Creating authenticity is one of the most impactful ways of connecting with clients and generating more business. Emotional intelligence is the key to engaging with customers with real, true authenticity, and can help a salesperson close more deals and help leaders be more effective. Leila Entezam, interviewed by John Golden, discusses how to create more ... Play video
For any company, selecting a CRM solution for a company is a major undertaking. Gartner has just provided an in-depth guide for doing so entitled “Select the Best-Suited CRM Solution with Gartner’s Evaluation Model”. Gartner’s guide is meant as a highly technical guide for an analyst, and we’ll be using it as a reference for ... Read More
We are interviewing Scott McKain who teaches organizations and professionals how to create distinction in a hyper-competitive marketplace so they can stand out and move up. From distinctive convention keynotes to highly personal, interactive virtual training, he uses three decades of experience and research to custom design highly engaging programs that meet your unique requirements ... Read More
The DePaul Center for Sales Leadership: Making Sales A Career! Today there is an amazing number of students who, following college, enter the sales profession. The downside is that they have not had any sales training—and in fact, relatively few colleges offer sales courses of any kind. As a result, 40 percent of these salespeople ... Read More
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