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Chief Customer Officer

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Sales Management / Nov 25, 2016 / Jeanne Bliss

Author Jeanne Bliss writes the customer experience roadmap to transform your business and culture. Chapter 1: The Chief Customer Officer Role Is Clarity Chief Customer Officer 2.0 gives you a proven framework that has launched and advanced the customer experience transformation in both business-to-consumer and business-to-business companies around the world. And it will take years ... Read Post

Salespeople Must Think Like Buyers

The Shoe on the Other Foot: Salespeople Must Think Like Buyers

Sales Management / Sep 18, 2017 / Nikolaus Kimla

There is a long-term situation in sales of salespeople having a rather one-sided viewpoint: they think only like salespeople. It’s all about the pitch—selling points that they’ve seen work before, and using those to convince that buyer to purchase. Salespeople have been operating this way since the beginning of time. The better salespeople perfected their ... Read Post

Tips for Sales Management

Tips for Precise, Predictable Sales Management

Sales Management / Nov 28, 2016 / Nikolaus Kimla

Sales management is anything but easy—just ask anyone who has done it. The sales manager is supervising people who are innately self-sufficient loners and who really don’t want to be supervised. Salespeople make their own observations and conclusions and commonly don’t take directions too well. Add to all of that the lack of accurate analysis ... Read Post

Maximizing the ROI of CRM

Maximizing the ROI of CRM

Sales Management / Nov 25, 2016 / Nikolaus Kimla

Because a CRM solution is such an integral part of your company’s operation, precisely establishing ROI for CRM is vital. In taking the time to do so, you are also taking the time to fully support and empower your sales efforts for years to come. This simple guide will put you firmly on track to ... Read Post

Snapshots
Tools for your productivity
Tools / Feb 20, 2017 / Sales POP! Recommends
Sales Opportunity Evaluation Scorecard

Sales Opportunity Evaluation Scorecard

Identify and evaluate any sales opportunity to prioritize your sales pipeline and keep it accurate and actionable. Learn How to Identify a Good Sales Opportunity Nancy is a sales rep for a company that sells office furnishings. They include chairs, desks, couches, conference tables and any other such items needed. Nancy’s company generally qualifies opportunities with this ... Read Post

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