Podcast

The percentage of employees around the world who report being engaged in their job is around 13%. That means that 87% of employees don’t enjoy what they do, and don’t feel as if they’re living their life’s purpose. Many people don’t even stop to consider their purpose, because the question is too big, or they’re ... »

We’ve all heard the terms authenticity, empathy, and genuineness in the sales world. But what does it truly mean to be your authentic self as a salesperson? You can glean so much information if you’re willing to be vulnerable and genuine and real. Set aside your ego and your fear, and people will open up ... »

We’ve unlearned more about the human brain in the last decade then we’ve learned. We’ve had to let go of some of the things we’ve held as absolutely certain or true, in favor of alternatives that are more scientifically proven. But, there are a few things that we continue to validate and hold as timelessly ... »

Being smart isn’t enough to be successful. There are other factors that contribute to success. While intelligence is certainly important, if you’re not using your smarts correctly or strategically, you likely won’t find success. Faris Aranki, interviewed by John Golden, discusses how to create success in an organization. Visite us on Apple Podcast You can ... »

When you think of the term “executive presence,” you might think of someone who is domineering and gets all dressed up and loudly commands the attention of the room. While this can be part of having an executive presence, it’s not everything. Mary Jane Mapes, interviewed by John Golden, explores what an executive presence is, ... »

Everyone wants fast results that are also sustainable as a long term solution. Let’s be real, who doesn’t want it all? But that isn’t always how it works in the marketing world, there’s usually some kind of trade-off. There are things that you need to do that are in the best interest of your business ... »

All organizations want to elevate their business. Taking things to the next level and continuing growth is vital for long term company success. One of the ways that you can elevate your business is by unleashing the power of customer-centricity and unlocking customer perceived value. The customer is at the core of the organization, and ... »

The Seattle area is the customer service capital of the world. Building a business in Seattle means being customer-oriented. Nordstrom set the template for needing customer service. Many large companies like Amazon, Costco, and Starbucks have cited the Nordstrom guidelines for customer service as the baseline for their own customer service set up. Robert Spector ... »