Customer experience has become a bit of a buzz word over the last few years, and for a very good reason. Customer experience can significantly influence your overall sales. If your customers have a bad or negative experience with your company or brand, it can be a death sentence for your organization. But, if they ... »
We are in the midst of a crisis. COVID-19 has significantly altered the way that things are done, on many different levels. One of the things that is a challenge to people now, and will continue to be challenging in the future, is how to effectively lead an organization, and yourself, out of this crisis ... »
Everyone in the world is currently faced with a unique, completely unprecedented, and entirely unpredictable experience. COVID-19 has forced changes throughout the entire business world, making agility more important than ever. There are a lot of people in sales, leadership, management, and marketing that are going to have to pivot and adjust to the circumstances ... »
Most people do not associate the sales process with an enjoyable activity. Usually, the most common thing that comes to mind when thinking about a sales process is a horrible sales experience that still haunts your past. But there is a way to redeem yourself from those haunting sales calls, and turn the sales process ... »
Many people don’t understand the difference between inside sales and outside sales. Things get even more confusing once you throw in terms like the direct sales team, and other expansions. Dionne Mischler explains what inside sales is, and how your organization can set up an amazing inside sales team in this expert sales podcast interview, ... »
How do you manage your manager? Managing upwards is one of the most underrated, yet critical skills that you can have as a frontline salesperson. It can make your direct report happier and calmer, which will, in turn, make your job easier, more peaceful, and better overall. Especially during the current crisis, sales managers are ... »
When you hear the expression, “taking the high road,” what comes to mind? The first reactions that many people have to the saying involve taking a more elevated, or ethical approach to something. Leading from the high road definitely has an ethical component, but it’s much more than that. Learning to lead from the high ... »
When people watch movies, they usually don’t notice the extras; the no names whose face flashes on the screen briefly and gets little to no attention. They notice the main character, the star of the movie who presents themselves confidently and strongly and has earned the role of lead. You can be the star of ... »
Welcome back to the podcast. Today, we’re dissecting a fundamental error many sales professionals make: blurring the lines between negotiation and influence. As Andres Lares of the Shapiro Negotiation Institute emphasizes, recognizing this distinction early is the first step to closing more valuable deals. 1. Defining the Core Concepts for a Clearer Strategy A common ... »
Tired of the style struggle? For the professional man—especially those in high-stakes fields like sales—appearing sharp is non-negotiable, yet time is the ultimate luxury. Our latest interview with Anya Cheng, founder of Taelor AI, reveals the solution: a radical, AI-powered evolution of the personal stylist. Taelor AI is redefining professional menswear by eliminating decision fatigue. ... »
We all want to support returning parents, but how do you actually do it in a demanding sales environment? Many organizations fail in execution, leading to burnout and turnover precisely when employees should be most loyal. In our latest episode, we talked with expert Karla Calinawan about the essential human-first tactics that build resilient, high-performing teams. The Manager’s ... »
In today’s volatile business climate, the need for agile change is constant. But who spearheads this vital transformation? Enter the corporate catalyst: the visionary who not only sees the better future but possesses the unique drive to move organizations toward it. In this must-listen episode, we sit down with change expert Shannon Lucas, co-CEO of ... »
The story of Serhiy Leshchenko, founder of Ukraine’s Beverly Productions, isn’t just a business case study—it’s a masterclass in entrepreneurial resilience. Building a successful video and podcast agency while navigating daily war realities sounds impossible, yet Serhiy proved that strategic focus and genuine authenticity are the ultimate growth hacks. In this powerful episode, we break ... »
The SEO Reckoning is Here. Search is no longer about getting a click; it’s about being the foundational source for AI. With Generative AI models like Gemini and Perplexity providing direct, summarized answers, the “zero-click” search is your new reality. But don’t panic—this is a shift, not a death knell. The Authority Pivot: Your first ... »
