Podcast

Building a luxury brand starts with one question: Are you ready to lead, not follow? Kathryn Porritt, founder of Iconic Empire, reveals why premium positioning isn’t about working harder—it’s about thinking differently. The secret? Start at the top. Launch with $100K+ offers for elite clients first, then scale down if desired. This flips the traditional ... »

Most companies are doing AI customer service wrong. They’re just replacing humans with chatbots and wondering why customers hate it. Nathan Strum, CEO of Abby Connect, has a different approach: let AI and humans do what they’re each good at. AI handles repetitive tasks—answering common questions, collecting information, and routing calls. Humans handle complex problems ... »

Management has a missing step problem. For every 100 men promoted into leadership roles, only 87 women make the same climb—and even fewer people of color advance. Christine Sandman Stone calls these “broken rungs,” and they’re costing organizations their best talent. After 35 years transforming companies like Dell and McDonald’s, she knows the fix starts ... »

Most automation projects fail—not because of bad technology, but because of bad people strategy. Dr. Don Capener from Chang Robotics shares game-changing insights on successfully implementing AI and robotics. His approach? Put humans first, technology second. The winning formula includes involving frontline workers from day one, communicating the “why” behind changes, and treating AI as ... »

Amrit Dhaliwal bought into the franchise dream—turnkey business, proven system, guaranteed support. She got none of that. Her first franchise left her struggling with “entrepreneurial poverty”: owning a business but barely surviving. So she built Walfinch differently. Her home care franchise rejects half its applicants, provides real coaching, and goes fully digital in a paper-obsessed ... »

Marketing Strategy Director Anique Mautner shared her brand storytelling framework that actually connects with audiences during her appearance on the Expert Inside Interview podcast. Her three-pillar approach is deceptively simple: ensure your message is relevant to real customer needs, distinctive in ways that showcase your unique perspective, and clear enough for anyone to understand. Mautner’s ... »