How to really disappoint a customer but delight them
“Thanks so much for screwing me around. I enjoyed the customer experience and will support you forever”. Ever had a customer say this after they have been royally abused by ...
“Thanks so much for screwing me around. I enjoyed the customer experience and will support you forever”. Ever had a customer say this after they have been royally abused by ...
It's that time of year--companies are planning expensive and extensive sales kick-off meetings. How can you get better ROI from them?
I had been working in corporate for many years before starting my sales consulting practice back in 2009. For many years, I would go down to Florida to visit my ...
Published by McGraw Hill, this is a must read for any salesperson, sales leader, president or any manager. Author Tim Hurson does a masterful job in leading the reader through ...
One bad sales mistake can lead to a lost opportunity, amounting to considerable revenue to both a company and its salesperson. If such mistakes are repeated, they mean consistently missed ...
It’s a very competitive sales landscape out there today. Who wins the deal–someone who simply tries to sell, or someone that leads a prospect to the close? Join top coach, ...
These days, many people love to shop online; it’s simple, fast and convenient. Anyone who’s ever purchased a product online knows that one of the best things about it is ...