Congratulations on closing the sale!  The contract is signed and implementation is moving forward.  Time to move on, right?  Wait! Not so fast. Often overlooked is a retrospective meeting with decision makers.  This is an opportunity to look back, debrief the process, and tweak your tactics.  A retrospective conversation is a way to know what ... Read Post

  In 1725, a young Italian painter named Giovanni Antonio Canal, or as he is better known, Canaletto, learned an extremely important lesson about the business of painting. That lesson turned him from a down-and-out painter of everyday Venetian life into a wealthy artist whose works were fought over by Catherine The Great and other ... Read Post

Customer engagement is not about sending out the most emails in one day. Productivity is important, but overload may lead recipients to “emotionally unsubscribe.” As a sales pro, you have lots of reasons to become accustomed to thinking about ways you can optimize customer engagement. Accountability is the new sales buzzword. Only about half of ... Read Post

Editor’s Note: Today we are happy to welcome Jeff Shore to our blogging community. Jeff is a self-described “sales wonk” who works with small companies to help them embrace their discomforts and deliver bold sales results. Recently we’ve looked at the issue of turnover in sales from the viewpoint of the hiring side . Today ... Read Post

“Some B2B selling is essentially a person who is independent and operates on their own—the majority of the sales cycle finds them all by themselves. But in general with my clients, it is a team sport in that you’re working together as a team, and therefore the communication and strategy amongst the team is critical. ... Read Post

Recently I had the opportunity to work with a great client at their worldwide sales conference in Miami. During the two days, I spent several hours with their sales management team and four hours with their salespeople, they have a great sales culture and you could feel the attitude in the room.  In the post-meeting ... Read Post

One of the things that I have always done is read my writing aloud – to others or myself as a test of what I’ve created. Perhaps it is because I am a poet at heart (majored in Writing in college, and have been writing poetry for almost 40 years). The sound of the spoken ... Read Post

Most salespeople call a prospect with the goal of getting them live on the phone. While there is a chance you’re calling at the right time, with the right message, the majority of the time, this is not likely. Interrupting someone’s day for a sales conversation is a breeding ground for a bad conversation. Even ... Read Post