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TV Expert Interviews / Business Culture / May 9, 2024 / Posted by Scott Greenberg / 22

Empowering and Inspiring the Hourly Workforce (video)


We spoke with Scott Greenberg, a leadership and team management expert with years of experience managing hourly employees. He shared insights from his book, “Stop the Shift Show.”

The Book’s Inspiration

Scott’s book guides leaders on effectively managing and inspiring hourly teams. It stems from over a decade of managing these workers. He recognized the common challenges business owners face.

Reflecting on Management Style

A core part of Scott’s approach is examining your management style. He says to look inward at how your behaviors affect your team. Moving past surface issues can unlock hourly workers’ true potential.

Scott highlights the need for soft skills training in management. Skills like influence, culture-building, and engagement are key for productive work environments.

Coaching vs. Managing

Scott argues managers should embrace a coaching mindset. Coaching not only develops employees but strengthens the whole team. This unified approach fosters mutual growth.

Creating a culture where hourly staff feel valued is vital. Scott says treating them as invested in the company’s mission and values builds a deeper sense of purpose.

Moving Past “Commodity” Mindset

Scott tackles the issue of hourly workers feeling replaceable. He suggests making the mission tangible through specific daily behaviors employees can adopt.

Scott stresses treating employees as individuals with unique goals. View the position as a “paid internship” for gaining valuable career skills. This lowers turnover.

Flexibility and Integrity

Scott highlights the need for workplace flexibility, especially for hourly staff. Employers must adapt to work-life balance priorities. He also discussed purpose and integrity.

In conclusion, Scott offers training on performance enhancement and the human side of business. His resources guide organizations in improving management for meaningful work environments.

Scott’s insights showcase how intentional leadership can transform cultures. Leaders drive performance while nurturing the human spirit by aligning with the workforce’s values and needs.

Our Host

John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist, he has conducted over 1500 video interviews of thought leaders for Sales POP! online sales magazine & YouTube Channel and for audio podcast channels where Sales POP! is rated in the top 2% of most popular shows out of 3,320,580 podcasts globally, ranked by Listen Score. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.

About Author

Scott Greenberg is a keynote speaker, author, and business consultant specializing in leadership, team dynamics, and operational efficiency. A former multi-unit, award-winning franchise owner for best customer service and management, his unique perspective on leading teams makes him an invaluable asset to organizations aiming for competitive excellence. Scott is the author of “The Wealthy Franchisee: Game-Changing Steps to Becoming a Thriving Franchise Superstar” and “Stop the Shift Show: Turn Your Struggling Hourly Employees into a Top-Performing Team”, published by Entrepreneur Press. He’s a Leadership Network VIP for Entrepreneurs and a frequent contributor to Nation’s Restaurant News and Global Franchise Magazine.


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