In this podcast episode, John Golden and Frank V. Cespedes discuss the evolving role of AI in sales. Cespedes highlights AI’s potential to improve productivity, particularly in customer contact and lead generation. They explore how AI shifts the focus to higher-value tasks and relationship-building for salespeople. The conversation also covers the necessity of clean data and the critical role of management in implementing AI effectively. The episode emphasizes that while AI can be a powerful tool, it requires strategic management and human interaction to realize its benefits in the sales industry.

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In this podcast episode, John Golden interviews Ahuva Gruen, a seasoned fractional CFO and founder of AG Financial CPA. They explore the critical challenges businesses face in achieving profitability. Ahuva shares her expertise on the importance of proper pricing, strategic employee placement, and establishing accountability. She stresses the need for meticulous tracking of costs and expenses, maintaining cash reserves, streamlining processes, and delegating effectively. The discussion aims to provide entrepreneurs with insights on maximizing their company’s potential and includes a free resource on avoiding common financial mistakes.

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In this podcast episode, John Golden interviews Neil Sahota, a United Nations AI advisor and IBM master inventor, about the advancements and implications of artificial intelligence. They explore the impact of AI on industries, the emergence of AI agents, and ethical concerns such as data security and the need for transparent regulations. Neil highlights the importance of discerning the value of AI tools and the future developments like artificial empathy and digital twins. The episode emphasizes AI’s potential for positive change and the necessity for organizations to thoughtfully integrate AI solutions.

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In this episode of the Expert Insights Podcast, host John Golden speaks with leadership expert Bill Dickinson about authentic leadership and self-discovery. Dickinson emphasizes the importance of leaders knowing themselves, their strengths, and limitations, and being vulnerable while empowering others. He advocates for the necessity of empathy and emotional intelligence in leadership, and the role of self-awareness in connecting with others. Dickinson also discusses the significance of seeking feedback, recognizing team members’ efforts, and building trust for difficult conversations. The conversation highlights the value of mutual feedback and creating an open culture within teams.

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In this podcast episode, John Golden and Kristie Jones delve into the nuances of a career in sales. Christy, an experienced sales coach and author, emphasizes the importance of intentional career choices and self-awareness for sales professionals. They discuss the pitfalls of accidental careers in sales and the common issue of unprepared individuals being promoted to management. Christy advises salespeople to identify their unique strengths and seek roles that align with their passions, rather than conforming to traditional paths. The conversation also covers the necessity of personal development and the value of understanding the complex nature of managing people. Christy shares insights from her work with startups and offers interim sales leadership. The episode ends with a recommendation for Christy’s book and services.

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In this episode of the Expert Insight Interview, host John Golden speaks with Frank Favaro about the importance of customer experience (CX) for profitability. They explore why businesses struggle with profitability, emphasizing that differentiating through customer experience can create a unique selling advantage. Frank discusses the need for consistency at every customer touchpoint and the role of empathy in building trust and loyalty. They highlight that customer problems are opportunities for learning and improvement and that every interaction should add value and foster relationships. Frank also shares his work on helping companies improve their customer experience to maximize profitability and create loyal customers.

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In this podcast episode, host John Golden and expert Tony Perzow explore the nuanced realms of negotiation, persuasion, and influence, emphasizing ethical practice and authenticity. They discuss the psychological underpinnings of persuasion, the importance of generosity, and the power of scarcity and authenticity in becoming influential. The conversation also addresses mental health, the stigma associated with it, and the need for compassion in both personal and professional settings. Tony shares a personal anecdote about his son to illustrate these points. The episode concludes with Tony’s vision for revolutionizing corporate workshops to include vulnerability and personal growth activities.

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