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In choosing a CRM, how important is service, and how does service tie into cost? CRM Support When deciding on a CRM application—or actually for just about any software application—many companies consider “service” to be synonymous with “support.” This isn’t actually true, as service is the broader category that embraces support. Support is, however, very ...

Too often we see negotiations as adversarial or even a battle of wills. This perspective is misguided. Consider research from Harvard that concluded, “The myth of the effective hard bargainer should be destroyed.” The researchers learned that negotiators who took on the role of a problem solver were among the most effective. Developing these problem-solving ...

It’s the end of the year. The holidays loom, the weather cools and we’re inundated with articles about how to close the year strong. The five, ten or twenty best strategies are outlined in checklists to ensure end-of-year success. Contact every client is an action often suggested as is going back to prospects who had ...

More customers are taking the buying process into their own hands. With access to limitless data and inexpensive options, customers can quickly act without help from a sales professional. This reality has intensified the challenge of selling. Without the ability to interact with customers, sales professionals lack the information and insight needed to position a ...

First of all, it’s not about sales at all. It’s not about selling, it’s about buying. A high-performance sales culture is extremely adept and successful at convincing people to buy

Taking the leap and starting a business can be a very intimidating and scary process. As a business starts to grow, a business owner will need to put the right team members in place to stay on an upward trajectory. Eventually, a small business will need to put a human resources department in place to ...

Developing a small business can become challenging for any entrepreneur. The competition is very harsh irrespective of the niche that you choose. Thus, you will need to bring something new on the market and identify tools to improve your customer retention rate. Two elements can ensure your success in any market. On one side, you ...

One of the biggest criticisms of any technology platform by customers is that it is hard to get it to reflect how their business actually operates as opposed to how some programmer imagines it does. This can be a great source of frustration to customers which is why the ability to customize is so critical. ...