“Thanks so much for screwing me around. I enjoyed the customer experience and will support you forever”. Ever had a customer say this after they have been royally abused by your organization and are screaming in your face? You missed the promised delivery time. The product you sold them doesn’t work the way it should. ... Read Post

I had been working in corporate for many years before starting my sales consulting practice back in 2009. For many years, I would go down to Florida to visit my elderly parents and spend some time with them during the holiday season. Many of our customers had been trained (by us!) that the best time ... Read Post

Published by McGraw Hill, this is a must read for any salesperson, sales leader, president or any manager. Author Tim Hurson does a masterful job in leading the reader through the entire mental process of challenging the reader to think better. The sub-title uses the word “Guide” and indeed it is. I folded over 23 ... Read Post

These days, many people love to shop online; it’s simple, fast and convenient. Anyone who’s ever purchased a product online knows that one of the best things about it is the fact that you can find reviews of the product you want, which will help you make an educated decision. No business can be successful ... Read Post

It should be the objective of any CRM solution–and it certainly is with Pipeliner CRM–to instantly communicate the state of any opportunity in the pipeline. That is why Pipeliner is completely visual, so that salespeople, sales management, and any other CRM user can rapidly assess the state of any opportunity, pipeline, salesperson or sales team. ... Read Post

I never really went in for poetry at school, but one poem, The Convergence of the Twain by Thomas Hardy, has stuck with me for over 40 years. Here are its opening lines: In a solitude of the sea Deep from human vanity, And the Pride of Life that planned her, stilly couches she. Hardy ... Read Post

Before their year end reviews, executive decision makers still have time to make things happen. They not only need to complete unfinished initiatives from their lists in order to get their bonuses and obtain great scores, but may also be seeking promotions and therefore showcasing themselves to management. Many decision makers must also use up ... Read Post

Continuing our series on artificial intelligence in sales, let’s take a look at some of the ways AI is being used today, and how a number of those ways could lead us down the wrong path. I recently ran across a very interesting fact. An artificial intelligence identity, created by an artificial intelligence services company ... Read Post