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Walking in the Customer’s Shoes—Are We Ready for the Technology Impact? Last week, while riots were springing up in major cities, another far more positive event was occurring: SpaceX was launching its manned Dragon spacecraft for a historic hookup with the International Space Station—the first such flight in almost 10 years, and the first-ever to ...

The Future of Technology…and Walking in the Customer’s Shoes Many companies such as mine are always carefully looking forward toward the next innovations. For CRM and other technological products, where are we going? In one respect we can answer that question positively, without question: all innovations will be in the direction of being able to ...

Continuing our series on disruption, and the “greatest disrupter of all time,” let’s take a look at the patterns that changed in the time of Jesus, and now. The mindset of the time was set in an empire that encompassed the whole known world: the Roman Empire. This empire included Palestine, where Jesus grew up ...

This series on disruption has been using as an example of the person who created the most major “disruption” this planet has ever seen: Jesus of Nazareth. Putting religion aside, let’s continue this examination, for there is much to learn. Creating a Strategy When a disruption occurs, it doesn’t just happen—it has been carefully planned. ...

Before we were so rudely interrupted by covid19, I had begun a series on the vital subject of disruption in commerce and how it changes history. The greatest disrupter in history was likely Jesus of Nazareth, whose brief “career” disrupted and altered the course of history for the following 2000+ years. If we set aside ...

In his book The Road to Ruin, James Rickards poses the question of whether or not we are having a total collapse of society. Because our world today is so networked, just about anything that happens has a global chain reaction. It’s difficult to predict whether or not we can come out of this current ...

As we begin to come out of this lockdown, nobody has a crystal ball, and can really predict what will happen. It seems to me that that “going back” will never be a full-on “going back” all at once. It will happen in phases, and that some things will never return to “normal” as they ...

To wrap this series of articles on lockdown reflections, I’m going to refer back to something I’ve referenced many times. Austrian economist and management scientist Fredmund Malik says that we are in the greatest transformation that history has ever seen. And we’re not in the early phase of this transformation—we’re already well into it. Malik ...