In this series on learning to walk in the customer’s shoes, we’ve touched on where technology is heading. We talked about how humans and technology are growing closer together, and at some point, technology will be embedded in humans. I don’t know how many years that is away from us, but these things tend to ... Read Post

Everyone wants to be more productive. It’s an important feature of success, in both the business world and in our personal lives. Slow Change is Good Change It’s easy to want to try several productivity strategies all at once, but human behavior changes slowly. It’s best to pick one strategy that is going to make ... Read Post

If you could go to school to be a leader, would you? Early Intervention There is a necessity to start developing students as leaders, right from the get-go. One of the things that the Doerr Institute emphasizes is early intervention. Just as with musical instruction, or playing a new sport, or learning a second language, ... Read Post

Walking in the Customer’s Shoes—Are We Ready for the Technology Impact? Last week, while riots were springing up in major cities, another far more positive event was occurring: SpaceX was launching its manned Dragon spacecraft for a historic hookup with the International Space Station—the first such flight in almost 10 years, and the first-ever to ... Read Post

Getting Ready For Recovery was a live event that was broadcast on YouTube on May 26th and featured 10 experts from 10 different fields. [icon name=”video-camera” class=”” unprefixed_class=””]Watch the recorded event now. This unique 90-minute live event focused on practical advice for how to best set up for the recovery from multiple different perspectives. Each ... Read Post

Transition from military to civilian leadership When you think of leaders, one of the examples that might come to mind is those serving in the military. Military vs. Civilian Leadership: In the military, things are very rigid and very cut and dry. Of the various styles of leadership, a directive is more appropriate in a ... Read Post

It’s been a time of turbulence for us all, a time of great change. Our ability to adjust and be agile in serving our major clients while their very business models have been under stress has been pivotal, to say the least. Think about the key metrics that drive our organizational engines – sales, revenues, ... Read Post

The natural human condition is quite negative, and it takes a lot of work and discipline to reshape the way we think of ourselves, others, and the world. Influence and charisma is largely based on positivity, and communicating a positive message about yourself and your values to others. Mary Gardner is a nationally recognized public ... Read Post