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“Thanks so much for screwing me around. I enjoyed the customer experience and will support you forever”. Ever had a customer say this after they have been royally abused by your organization and are screaming in your face? You missed the promised delivery time. The product you sold them doesn’t work the way it should. ...

Published by McGraw Hill, this is a must read for any salesperson, sales leader, president or any manager. Author Tim Hurson does a masterful job in leading the reader through the entire mental process of challenging the reader to think better. The sub-title uses the word “Guide” and indeed it is. I folded over 23 ...

These days, many people love to shop online; it’s simple, fast and convenient. Anyone who’s ever purchased a product online knows that one of the best things about it is the fact that you can find reviews of the product you want, which will help you make an educated decision. No business can be successful ...

It should be the objective of any CRM solution–and it certainly is with Pipeliner CRM–to instantly communicate the state of any opportunity in the pipeline. That is why Pipeliner is completely visual, so that salespeople, sales management, and any other CRM user can rapidly assess the state of any opportunity, pipeline, salesperson or sales team. ...

I never really went in for poetry at school, but one poem, The Convergence of the Twain by Thomas Hardy, has stuck with me for over 40 years. Here are its opening lines: In a solitude of the sea Deep from human vanity, And the Pride of Life that planned her, stilly couches she. Hardy ...

Before their year end reviews, executive decision makers still have time to make things happen. They not only need to complete unfinished initiatives from their lists in order to get their bonuses and obtain great scores, but may also be seeking promotions and therefore showcasing themselves to management. Many decision makers must also use up ...

In selling, we bundle our accounts into categories – vertical, geographic, by size and other logical groupings. We do this, of course, to be more efficient in winning business. And it makes sense as descriptive information about accounts is always helpful. But what do these groupings tell you about the actual traits and tendencies of ...

All of the major networks are offering a great service and the opportunities are there...if you are willing to work for them.