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Combine Customer Service and Customer Care for Growth

Combine Customer Service and Customer Care for Growth

Customer Experience / Dec 14, 2024 / Elinor Stutz

Focusing on customer service but ignoring customer care is a routine error in business that can badly affect future growth. A recent experience clearly defines each term and magnifies the vital nature of customer care. Without caring, ‘bad press’ becomes unavoidable, discouraging earning a returning and referring clientele, the definition of a Smooth Sale. The ... Read Post

Smart Safety Solutions That Work to Protect People & Property

Smart Safety Solutions That Work to Protect People & Property

Business / Dec 12, 2024 / Sales POP!

In any workplace, ensuring the safety of employees and safeguarding property are essential priorities. With modern challenges such as high foot traffic, vehicle movement, and hazardous conditions, adopting smart safety solutions has become critical. From physical barriers to advanced technologies, these solutions not only reduce risks but also contribute to operational efficiency and peace of ... Read Post

End-of-Year Goals and Success

End-of-Year Goals and Success

Business / Dec 4, 2024 / Melanie Musson

It’s the final crunch time to reach sales goals by the end of the year. Don’t let the excitement of the holidays distract you into complacency. Instead, use the holiday spirit to drive you to success. Start by evaluating your preparedness for the unexpected with a plan and business insurance, then create incentives that make ... Read Post

Change – The Ultimate Sales Survival Skill

Change – The Ultimate Sales Survival Skill

Sales Skills / Nov 30, 2024 / Brian Sullivan

As we march towards the end of 2024 and another selling year, we work to close deals and position ourselves for a strong start to 2025. Potential territory realignments and new account assignments present both new and foregone opportunities as we proceed laser-focused on our pursuits and clients, those current and those likely to become ... Read Post

Bridging the Gap: Aligning Sales and Marketing for Enhanced Business Success

Bridging the Gap: Aligning Sales and Marketing for Enhanced Business Success

Sales and Marketing Alignment / Nov 13, 2024 / John Golden

In today’s fast-paced business world, sales and marketing teams need to align to drive revenue. To improve customer satisfaction, and build a competitive edge. However, these two interdependent departments often operate in silos, which leads to misunderstandings, inefficiency, and missed opportunities. This article examines the importance of aligning sales and marketing, the challenges that hinder ... Read Post

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