Telephone sales is a position in the employment sector where an individual can improve their skills, as well as their earnings, as they go. It’s also one of the most popular job types searched for on trusted recruitment platforms like JobRapido. So, if you work in telesales, or are considering a future in the sector, keep reading for tips to improve your skills.
Do your prep
If you’re working in telesales, you’re either going to be selling a product or a service. Therefore, you must know what you’re selling inside out. If you don’t know your product or service, it’s going to show when you try and get people to buy. Put in the effort to become an expert on the products and services you’re involved with, and you will have more success.
It’s also essential to prepare your pitch and yourself. You can use your product knowledge to your advantage when preparing your pitch. And, by getting in the right frame of mind before work, it will allow you to set the right tone when dealing with potential customers.
Confidence is key
In any sales role, confidence will always yield better results. If the person on the other end of the phone feels you’re a confident person, they’re more likely to have faith in you, what you’re saying, and ultimately what you’re selling.
Having confidence ties in with being prepared too, as preparation will lead to you being more confident. If you know everything there is to know about your product, you will have more confidence when trying to sell it and will be able to speak with an air of authority as well.
Don’t forget to listen
If you work in telesales, your aim to close as many deals as possible. However, there are two parties involved in the conversation, and both have a right to be heard. We’ve all heard stories of pushy salespeople, and it’s these telesales executives who will be given short shrift by potential customers.
If the person on the other end of the phone feels you’re listening to them, they will have more trust in you as a person. And, by listening to what they’re saying, you will be able to provide a more personalized approach, which should prove to be mutually beneficial for all parties involved.
Keep things interesting
Our final tip is to keep things interesting. Yes, you will have a pitch that you know off the top of your head, and you will know the product or service you’re selling like the back of your hand, but, these should form the spine, rather than be the be-all and end-all.
If you’re repeating the same things in outbound calls, it will become boring, and potential customers will be able to tell. So, try and mix things up to keep things interesting. You could make changes to your pitch now and again or make use of different techniques. If you remember the core ingredients, you will succeed, regardless of what you do to mix things up.
