When the phrase “conflict the workplace” gets brought up, many people would deem this a negative thing, conjuring up images of vocal frustrations leading to HR meetings or other disruptions with emotional or other consequences. However, Craig Weber has a different idea of what conflict looks like in business, and encourages it, when done correctly. In this expert sales interview, Weber, interviewed by John Golden, explores how to create conflict in the workplace in order to learn and grow as an individual and an organization.
This expert sales interview explores:
- Creating internal conflict despite intentions
- Using a shared goal as a unification tool
- The importance of putting learning first
When Good Intentions Aren’t Good Enough:
Intentional conflict is not when someone purposefully creates clashes in the workplace. Rather, intentional conflict is something that is created and done with a specific goal in mind. External intentions, which are usually good, can often counteract internal intentions like avoiding conflict, not upsetting someone, defensiveness, etc.
Establish a Shared Goal:
One of the best ways to cut through potential damage caused by conflict is to establish a shared goal amongst opposite parties.
Learning as a Key Objective:
If you want to get better at working in a candid and curious state, learning needs to be the key objective.
Curiosity and Candor:
There are two major traits that, when operationalized, become very important for learning how to create intentional conflict and continued learning: curiosity and candor.
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.