Humans respond to emotions, and a good story can tap into that. In this Expert Insight Interview, we welcome Gabrielle Dolan, an expert on brand storytelling and author of six books, including Magnetic Stories.
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When implementing a sales system, we should make alignment between all stakeholders. So, our today’s guest in Expert Insight Interview is Sky Stephens, and she will discuss the implementation of a proven system that educates prospects and builds mutual trust.
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Building connections and networking are of crucial importance for the business to thrive. So, our today’s guest in Expert Insight Interview is Jake Kelfer, and he will discuss how we can add authenticity in building connections and networking.
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Does customer experience play one of the most important roles in forming opinions about the company? We bet it does. Therefore, Juliana Stancampiano discusses customer-facing roles and teamwork in today’s Expert Insight Interview.
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For every business, existing customers are now more important than ever, because due to the current events and situation, new ones may be hard to find. In today’s podcast interview, B2B relationship expert Jermaine Edwards, advises you about managing relationships with your customers and securing growth.
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Customer success is a vital, yet often overlooked part of keeping and growing a business. All too often, companies struggle with onboarding and engaging their clients in a way that gives the customer maximum value. You put so much work into developing a great product or service, a ton of time and effort into marketing and talking to potential customers and clients, and highlighting how what you offer can meet a need, but the ball gets dropped when it comes to keeping and maintaining customers and getting them to renew with you. The customer success bow tie is made up of two parts, the buyer’s journey, and the customer’s journey. Together, the bow tie holds the key to customer success, customer retention, customer renewals, and ultimately more revenue for your organization. Donna Weber explains the customer success bow tie and how to implement it in this expert sales podcast interview, hosted by John Golden.
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Customer experience has become a bit of a buzz word over the last few years, and for a very good reason. Customer experience can significantly influence your overall sales. If your customers have a bad or negative experience with your company or brand, it can be a death sentence for your organization. But, if they have a really remarkable, awesome experience, it can help you generate more profit. Dan Gingiss explores the importance of customer experience and how to use it to sell more in this expert sales podcast interview, hosted by John Golden.
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The Seattle area is the customer service capital of the world. Building a business in Seattle means being customer-oriented. Nordstrom set the template for needing customer service. Many large companies like Amazon, Costco, and Starbucks have cited the Nordstrom guidelines for customer service as the baseline for their own customer service set up. Robert Spector explores Nordstrom’s way to customer service in this expert sales interview, hosted by John Golden.
Visite us on Apple Podcast You can also find SalesPOP! on all major podcast stations.
