Long ago, I learned there are two sides to every situation and to figure out my thoughts before responding to an important issue. But upon moving forward, I realized that the concept of there being only two sides is not valid! Sometimes, multiple sides pop up upon examining an initial and seemingly straightforward question. Accordingly, ... Read Post

Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Businesses that learn about these technologies today are well-equipped to integrate them into their customer service operations and maximize ... Read Post

Reaching foreign markets has never been easier than now, thanks to the growth of the global digital landscape. But according to DigitalPortal, 31.9% of the world’s users from the ages of 16 to 64 use translation tools when searching online. This data shows that language barriers are an ever-present problem despite the advancement of technology. ... Read Post

Running a home-based business can be a lot of work, but it can also benefit your finances and lifestyle. A critical part of running a successful business is purchasing the right insurance that protects you and your venture from potential risks. In many cases, a basic homeowners insurance policy doesn’t cover business activities or assets ... Read Post

The majority of currency traders often struggle to realize their maximum capacity because they begin trading without first knowing the ins and outs of the market. Traders, especially beginners, might become enamoured with their FX investment, leading them to believe that they would be successful if they rush right into it without first learning certain ... Read Post

The Customer Success Bow Tie Customer success is a vital, yet often overlooked part of keeping and growing a business. All too often, companies struggle with onboarding and engaging their clients in a way that gives the customer maximum value. You put so much work into developing a great product or service a ton of ... Read Post

If you want to increase the growth of your machine shop, you may think you have no option but to raise your marketing spend. But in actuality, there are some ways in which you can grow your business without having to spend a lot more on your marketing activities. Here are three methods that you ... Read Post

How remarkable customer experience can help you sell more Customer experience has become a bit of a buzzword over the last few years, and for a very good reason. Customer experience can significantly influence your overall sales. If your customers have a bad or negative experience with your company or brand, it can be a ... Read Post