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Advancements in information technology and the increase in automation have created a dynamic world with changing trends. It’s essential to stay relevant, provide the most up-to-date service, and ensure effective management of customer databases to establish higher customer retention. The most important goal for a business is to increase its market share and profitability ratios. ... Read Post
Sales managers are quite familiar with the conversations that drive organizational decisions about whether to pursue major deals or to pass on them. Sales reps advocating pursuits will say, “It’s a big deal”, “It’s right in our power swing” or other similar reasons. But what do these reasons really mean? What’s the real business rationale ... Read Post
Long ago, I learned there are two sides to every situation and to figure out my thoughts before responding to an important issue. But upon moving forward, I realized that the concept of there being only two sides is not valid! Sometimes, multiple sides pop up upon examining an initial and seemingly straightforward question. Accordingly, ... Read Post
Technology has revolutionized customer service. Businesses can use many technologies to engage with customers and fulfill their requests. New technologies are emerging that will transform the way companies deliver customer service in the years to come. Businesses that learn about these technologies today are well-equipped to integrate them into their customer service operations and maximize ... Read Post
Reaching foreign markets has never been easier than now, thanks to the growth of the global digital landscape. But according to DigitalPortal, 31.9% of the world’s users from the ages of 16 to 64 use translation tools when searching online. This data shows that language barriers are an ever-present problem despite the advancement of technology. ... Read Post
Running a home-based business can be a lot of work, but it can also benefit your finances and lifestyle. A critical part of running a successful business is purchasing the right insurance that protects you and your venture from potential risks. In many cases, a basic homeowners insurance policy doesn’t cover business activities or assets ... Read Post
The majority of currency traders often struggle to realize their maximum capacity because they begin trading without first knowing the ins and outs of the market. Traders, especially beginners, might become enamoured with their FX investment, leading them to believe that they would be successful if they rush right into it without first learning certain ... Read Post
The Customer Success Bow Tie Customer success is a vital, yet often overlooked part of keeping and growing a business. All too often, companies struggle with onboarding and engaging their clients in a way that gives the customer maximum value. You put so much work into developing a great product or service a ton of ... Read Post
