Let’s say your company is in the market for a CRM (customer relationship management) application. What are the important features and functionality to look for, and why? Adaptability to Your Pipeline The ideal CRM system precisely reflects the sales process in your company. The sales process follows a sale through its exact steps, from lead ... Read Post

The Austrian School has played only a negligible role in its country of origin but has enjoyed unbroken popularity in the United States since the 1970s with the work of Friedrich August von Hayek, Israel M. Kirzner, Murray Rothbard and especially Ludwig von Mises. The Austrians are central to the philosophy of Pipeliner CRM, because ... Read Post

CRM (Customer Relationship Management) can be an incredible boon to a company. Moreover, for any enterprise operating in today’s lightning-fast world of digital commerce, adequate and effective CRM is a vital necessity. But CRM can and often does become almost more of a hindrance than a workable solution. Why does this occur, and what can ... Read Post

Automated tools for CRM—customer relationship management—have been around in one form or another since the advent of computers. It is a digital extension of the rolodex and other hand-kept methods that were used in times past to keep track of prospects and customers. CRM today goes well beyond simple contact management, however, and if intelligently ... Read Post

It”s been stated in every article in this series, but it cannot be repeated often enough: a flexible, intuitive CRM (customer relationship management) system is vital to sales activities in any company. But it is well worth taking a closer look at the person most affected by a CRM—the sales rep—and how you can get ... Read Post

CRM (customer relationship management) has a direct relationship to sales management. But unless a customer relationship management system is flexible, intuitive and implemented in the right way, sales management will not be able to benefit from it. Sales Management is A Tough Job Sales management is already a difficult assignment. They’re not trying to manage ... Read Post

A CRM (customer relationship management) application provides enormous benefit for a company. It is quite literally the interface between an enterprise and its public—and its effectiveness can spell the difference between a business’ success and failure. But underlying the success of the CRM is another vital basic element: the sales process. Without an established sales ... Read Post

As discussed in many sales forums, articles and blogs these days (including our recent articles), pipeline management—also known as the sales process—is vital to sales and company expansion. Laying out the separate steps of the sales process and making sure they are followed is the only way of bringing control to sales, both for the ... Read Post