In his excellent book Conscious Capitalism: Liberating the Heroic Spirit of Business, author, professor and economic consultant Raj Sisodia points out the fact that the traditional business model was originally based in military structure. In a military organization, it is only the leaders that make the decisions; the generals call the strategy and tactics to ... Read Post

Throughout history, the importance of an education has always been stressed. The general agreement is the better one’s education, the better one’s prospects. In the last couple of decades this adage seems to have lost some of its weight. The percentage of college graduates not gaining employment in their chosen fields has never been higher, ... Read Post

In our series on sales force learning, we’ve discussed a number of factors that are highly important to address, including their communication and social skills. With these in place, we must turn our attention outward: to the customer. And while it is important for the sales rep to learn all he or she can about the ... Read Post

Are you wondering how to improve your sales force learning curve? Are you happy with how you are your sales force doing? As we’ve been pointing out, a continuing education to improve sales force learning curve—through practical means such as tips and tricks from proven sales experts, videos and even seminars—can mean the difference between relatively ... Read Post

When you contact a company to inquire about their product or service, who do you expect to get on the other end of a phone, chat or email line? It’s a simple answer: an expert whom you can trust. You want someone who is going to anticipate your needs, have certain, knowledgeable answers to your ... Read Post

Traditional CRM solution has an increasingly mounting number of drawbacks, including length of time for training, implementation runway, cost of administration and lack of user benefit among others. Especially with established brands, these issues have long been taken for granted—“part of the program.” But there is a new paradigm with relation to CRM, and that new ... Read Post

It has been realized in the last few years that a CRM solution needs to be much more than a customer relationship synchronization tool for a company. It must empower a sales force so that it can control and manage its pipelines and sell in ever-greater volume. One aspect of a sales force that is ... Read Post

A growing number of salespeople and sales management executives agree: The traditional CRM solution model doesn’t cut it anymore. A new generation of CRM solutions has appeared on the market that signal a new paradigm in CRM (Customer Relationship Management)—a new trend that weighs heavily on the side of empowerment as opposed to time-consuming administration ... Read Post