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In this series on learning to walk in the customer’s shoes, we’ve touched on where technology is heading. We talked about how humans and technology are growing closer together, and at some point, technology will be embedded in humans. I don’t know how many years that is away from us, but these things tend to ...

Walking in the Customer’s Shoes—Are We Ready for the Technology Impact? Last week, while riots were springing up in major cities, another far more positive event was occurring: SpaceX was launching its manned Dragon spacecraft for a historic hookup with the International Space Station—the first such flight in almost 10 years, and the first-ever to ...

Getting Ready For Recovery was a live event that was broadcast on YouTube on May 26th and featured 10 experts from 10 different fields. [icon name=”video-camera” class=”” unprefixed_class=””]Watch the recorded event now. This unique 90-minute live event focused on practical advice for how to best set up for the recovery from multiple different perspectives. Each ...

Transition from military to civilian leadership When you think of leaders, one of the examples that might come to mind is those serving in the military. Military vs. Civilian Leadership: In the military, things are very rigid and very cut and dry. Of the various styles of leadership, a directive is more appropriate in a ...

It’s been a time of turbulence for us all, a time of great change. Our ability to adjust and be agile in serving our major clients while their very business models have been under stress has been pivotal, to say the least. Think about the key metrics that drive our organizational engines – sales, revenues, ...

The natural human condition is quite negative, and it takes a lot of work and discipline to reshape the way we think of ourselves, others, and the world. Influence and charisma is largely based on positivity, and communicating a positive message about yourself and your values to others. Mary Gardner is a nationally recognized public ...

Many salespeople aim to be strategic in their endeavors, but it’s unlikely that anyone has ever considered strategic humor as a method of growing sales. What is strategic humor? Strategic humor is using humor intentionally for the desired outcome. Many people think that the purpose of humor is entertainment. While this is true, it’s only ...

The Future of Technology…and Walking in the Customer’s Shoes Many companies such as mine are always carefully looking forward toward the next innovations. For CRM and other technological products, where are we going? In one respect we can answer that question positively, without question: all innovations will be in the direction of being able to ...