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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Customer Experience / Feb 23, 2024 / Jocelyne Nayet

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This shift calls for a holistic approach to customer service, where every department in a company plays a ... Read Post

5 Key Strategies For Cybersecurity Supply Chain Risk Management

5 Key Strategies For Cybersecurity Supply Chain Risk Management

Sales and Marketing Alignment / Feb 22, 2024 / Sales POP!

Did you know that 68% of computer applications use open-source software libraries without the company’s knowledge, according to CSO? There’s also an increase in supply chain threats, making you more vulnerable. It’s impossible to overestimate the significance of cybersecurity supply chain risk management in the modern digital environment. Besides, today, supply chains are interconnected across ... Read Post

A Deep Dive into Customer-Centric Sales

A Deep Dive into Customer-Centric Sales

Sales Skills / Feb 20, 2024 / Karl Becker

I am your host, and today I am thrilled to share with you the insights from a recent podcast episode where I had the honor of interviewing Karl Becker, the founder of Improving Sales Performance and author of several insightful books on sales and marketing alignment. Our conversation centered around his new book, “Iceberg Selling,” ... Read Post

Unleashing the Power of Collaboration

Unleashing the Power of Collaboration

For Sales Pros / Feb 16, 2024 / Julie Thomas

John Golden is your host from Pop Online Sales Magazine and Pipeline CRM. I recently had the pleasure of having a fascinating conversation with Julie Thomas, President and CEO of Value Selling Associates. We delved into the concept of a revenue engine and its implications for sales organizations. I’m excited to share the insights from ... Read Post

5 Key Benefits Of Outsourcing Product Engineering Services

5 Key Benefits Of Outsourcing Product Engineering Services

Sales and Marketing Alignment / Feb 16, 2024 / Sales POP!

In today’s intensely competitive global marketplace, companies consistently seek ways to improve efficiency, expedite product development, and uphold their competitive edge. With emerging technologies, shortened product life cycles, and the need to minimize costs, organizations increasingly resort to subcontracting as a strategic tool. Subcontracting product engineering services enables companies to tap into external expertise and ... Read Post

7 Creative Ways to Bring in More Sales Online

7 Creative Ways to Bring in More Sales Online

Sales Skills / Feb 15, 2024 / Sales POP!

If you’re running an online business, you know the drill: more sales equals more success. But since everyone is fighting for attention online, how do you actually stand out and get those sales numbers climbing? Instagram gurus and big-shot entrepreneurs will tell you the basic textbook and what not. Sure, that worked when there were ... Read Post

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