In a recent podcast with John Golden, Bobby Hakimi, co-founder and Chief Product Officer of Convoso, they explored the transformative impact of AI agents in contact centers. AI technology enhances employee retention, streamers lead generation and automates routine tasks. AI agents can manage conversations and provide real-time feedback to human agents, helping them focus on complex customer needs. This balance between AI efficiency and human connection ensures businesses can scale without sacrificing quality.

Despite AI’s growing role, Hakimi emphasizes the importance of clean data and the human element in customer service. Companies can improve their operations by maintaining high data quality and integrating AI with human agents. According to Hakimi, the future of business lies in combining AI’s strengths with uniquely human skills like empathy and creativity, making customer interactions both efficient and emotionally intelligent.

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In this episode, John Golden interviews Devin Johnson, founder of Sales AI, about the platform’s ability to transform sales processes. Devin shares his entrepreneurial journey, from flipping sneakers at 16 to creating a cutting-edge AI tool that automates lead engagement and customer support. They discuss how Sales AI enhances human sales teams by handling basic tasks, allowing agents to focus on more complex, high-value interactions, and the ethical considerations of using AI. Learn how businesses can leverage AI to boost efficiency and future-proof their sales efforts.

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In this podcast episode, Nikolaus Kimla, CEO of Pipeliner Sales Corporation, and Don Araldi, EVP, discuss the AI advancements in their CRM system, Pipeliner CRM, during a live LinkedIn session. They highlight the AI capabilities integrated into their mobile app, email assistant, and duplication checker. Additionally, they delve into future AI developments and the value these innovations aim to bring to their customers, emphasizing enhanced efficiency and user experience.

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In this podcast episode, John Golden and Frank V. Cespedes discuss the evolving role of AI in sales. Cespedes highlights AI’s potential to improve productivity, particularly in customer contact and lead generation. They explore how AI shifts the focus to higher-value tasks and relationship-building for salespeople. The conversation also covers the necessity of clean data and the critical role of management in implementing AI effectively. The episode emphasizes that while AI can be a powerful tool, it requires strategic management and human interaction to realize its benefits in the sales industry.

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The Inevitable AI Revolution in Sales and Customer Support

I recently hosted an eye-opening conversation on my technology podcast with Thomas Ryan, founder of AI sales software leader Bigly Sales. His inside perspectives on how artificial intelligence radically transforms sales and customer service revealed a technology that’s far more than a fading fad. This is a valuable new productivity tool poised to change how businesses operate. I wanted to share some of his most compelling insights.

From Modest Beginnings to Cutting-Edge AI Innovation

Thomas first traced how Bigly Sales pivoted dramatically from a primary sending platform to becoming an artificial intelligence powerhouse driving automation in sales. What catalyzed this significant change in direction? Customers’ demands for more efficient, higher-volume outreach and lead-generation processes increased rapidly. By actively incorporating AI capabilities, Bigly Sales developed tools that now significantly surpass human-only capabilities in data processing speed, accuracy, and overall efficiency.

Accuracy Concerns? Not an Issue with Advanced AI

A common worry expressed about AI tools is potential limitations around accuracy. However, Thomas firmly rebutted those reservations about unreliable results. He underscored how Bigly Sales’ AI is meticulously trained using immense datasets and clear instructions. This advanced training regimen ensures the AI delivers exact and reliable outcomes to each unique customer situation and use case. Such precision builds vital trust in AI systems, leading to faster adoption rates by sales teams looking to integrate this technology seamlessly into their daily workflows.

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In this podcast episode, John Golden interviews Cody Schneider, the founder of Draft Horse, an AI content platform. They discuss the potential of AI in content creation, with Cody explaining how AI can amplify productivity, particularly in creating SEO-optimized articles. Cody emphasizes the importance of using AI tools to empower marketers and streamline content production workflows. They also discuss the impact of algorithmic changes on content creation and the importance of human input and strategy in creating high-value content. Cody further highlights the potential of leveraging global arbitrage by hiring offshore team members and using AI to bridge communication gaps.

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Many people are curious about what the future of sales will look like with the addition of artificial intelligence (AI), and other AI-based tools. Some people fear that it will be absolute armageddon, and the end of all sales careers. Other people think that it is an amazing tool for salespeople to have access to. The reality is that it is probably somewhere in between, and AI’s influence will continue to evolve as things progress. DJ Sebastian, author of The Selling Revolution: Prospering In the New World of Artificial Intelligence, clarifies how AI will impact salespeople in this interview, hosted by John Golden.

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In the wake of artificial intelligence (AI) and technological advances, the sales field has become more digital and less personable. However, there are things that AI will never be able to recreate. Levitin uses the analogy of a sous chef assisting the head chef. A sous chef helps the head chef prep all of the ingredients and get things ready so that the head chef can put her love and personality into each dish. AI is like the sous chef for a salesperson. Technology helps the salesperson gather data and information, organize their life, etc., but at the end of the day, it is the salesperson who must finalize the sale using their human attributes. Shari Levitin discusses this concept, and others, in this video interview, hosted by John Golden.

This podcast is also a recorded live event you are welcome to view here: IRehumanizing Sales and The Sales Process

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