Nowadays, leaders experience unique challenges such as a lack of adaptability, resilience, and proper alignment within the organization. In this Expert Insight Interview, Dom Meli discusses the future of leadership in volatile and uncertain times. Dom Meli is a Principal at People At Their Best, a keynote speaker, and a published author.
This Expert Insight Interview discusses:
- Shifting planning to adapting
- Establishing the alignment between employees and the organization’s purpose
- Creating a resilient mindset within the team
Making changes and decisions is extremely difficult in uncertain times because solutions lose relevance quickly. At those times, no action is right or wrong, so what leaders should do is to take action, intervene, and embrace any progress. During the Covid19 pandemic, business planning downgraded from long-term planning to short 30,60, maybe 90 days planning. However, even short-term strategies are not as significant for leaders as developing adaptability and agility within the team. Adaptability is the most correlated trait with achieving high performance. In the past, leadership was about control, but now, leadership is about doing the right things. And the right thing is to create a psychologically safe environment for people to be creative, to experiment, and to be able to make mistakes because that leads to innovation.
The shift in the consumer market made products commoditized, and customer experience became the primary value that an organization offers. So, considering that now any item can be copied or made at a lower cost, the primary source of differentiation for the company is meaningful human interaction. Creating a feeling of empathy, sense, and being valued is something no technology can do, only humans.
Businesses usually over-invest their financial resources in strategizing but under-invest in establishing alignment of employees to the organization’s purpose. If everyone focuses on the organization’s purpose, and everyone acts frequently to deliver that purpose, that creates cost efficiency in the company by wasting fewer resources. Commitment, engagement, and employees’ skills to achieve the organization’s purpose contributes to 65 percent of the organization’s success. Plans are good, but they work only until dedication, engagement, and skills come into play.
People react to challenges with familiar patterns of behavior because they make them feel comfortable even if they cause harm in those situations. So, the third and last challenge that leaders should focus on is to help employees to become resilient to respond adequately to any given circumstance.
Dom Meli shares a few relevant articles that most readers would find very interesting.
The Death of the Specialist Consultant and the Professional Services Firms that Employ them Finial
Empathy and Value in Education V6
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.