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Salespeople: Are You Likeable?
Blog / For Sales Pros / Nov 21, 2017 / Posted by Colleen Stanley / 8726

Salespeople: Are You Likeable?


There are hundreds of selling systems and sales approaches. “Unique proprietary methods” are touted by every sales consulting or development firm and every sales guru. But there is one common denominator that never varies: salespeople must be likeable. Likeability is the very foundation of trust, and before prospects will provide you access to their thoughts, business, people or money, they need to be able to trust you.

Because many salespeople haven’t mastered the likeability factor, they often blow a sales call within five minutes of meeting the prospect. Lack of that factor means no second meeting, and certainly no new client.

How can you improve likeability? Master these three tactics and skills:

1. Pay attention to your prospect’s personality. We’ve all heard about selling to different behavior styles (yawn). But apply the EQ skill of reality testing. Are you actually adjusting your sales call based on the person in front of you? Salespeople still have a tendency to utilize a one-size-fits-all prospect approach.

Don’t believe me? Think about your last sales meeting. Did your pre-call planning include documenting the personality style of your prospect? Did you create customized questions to ask this prospect based on their personality style?

I recently had a highly expressive salesperson call on me. She was enthusiastic and passionate about her product, and really liked small talk. Because she wasn’t paying attention, she didn’t adjust her approach to my personality and kept talking. Small talk drives me crazy in a business meeting. She paid no attention, and that means there’ll be no second meeting. This salesperson lost the business because she wasn’t likable.

2. Eliminate desperation. Many of you either have been on a blind date or heard nightmare stories about them. Desperation is one reason for dating disasters. You know — that person who shows up desperate for love. They want to get married first, then court. Desperate daters ask obvious questions such as, “Do you like children?”

Desperate salespeople ask similar bad questions. Empty sales pipelines cause them to ask closing questions such as, “So if we could, would you … ?” Closing questions pressure the prospect, sending them into fight-or-flight responses. No likability is going on here and there’ll be no second date.

3. Get masterful at sales. The sales world finally is discussing the importance of mindfulness and the power of being present. However, most of the rhetoric is just talk. Here’s the reality: You can be present during a sales meeting only if you’ve mastered the sales process. Mastery allows you to really listen, not respond. Masterful salespeople have mastered prospecting and have full pipelines. They can be fully present because they aren’t worried about closing. They are focused on listening to determine a mutually good fit. Mastery allows a salesperson to be fully present and really likable.

Likability is the common sales step in every sales approach. Likable salespeople accelerate trust because they aren’t desperate. They are masterful at sales, which enables them to really listen and hold back on presenting. Are you likeable?

Pipeliner CRM empowers salespeople to be likeable. Get your free trial of Pipeliner CRM now.

About Author

Colleen Stanley is the author of Emotional Intelligence For Sales Success, and Growing Great Sales Teams. She is an international sales keynote speaker and has been recognized as one of the Top 50 Sales Bloggers in the world for the last 3 years. She is also the creator of the Ei Selling® System.

Author's Publications on Amazon

Emotional intelligence plays a vital role in every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to…
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Finally, a business tool that sales managers don't have to plug in, recharge, or invest in software - the dynamics of old-fashioned principles that build high-performance sales teams. Using powerful lessons learned growing up on an Iowa farm, Stanley weaves "heartland" principles with tactics and…
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