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Hidden Cost Hell
Blog / For Sales Pros / Oct 14, 2019 / Posted by John Golden / 6378

Hidden Cost Hell


Let’s face it, there are few things in life as utterly frustrating as being given the price of something, setting aside the money to pay for it and then over time discovering a whole bunch of hidden costs or ancillary costs that either you overlooked or the salesperson forgot to mention. Doesn’t matter whether this is a personal purchase or a business one, it still stings just as much.

When it comes to business it is never enjoyable to tell your boss that the money you budgeted for a new purchase isn’t enough and you are in too deep to turn back. There are no winners in this scenario as your boss has to tell the CFO to adjust the profit forecast downwards as expenses just overran projections!

Traditional CRM is a purchase that often causes such problems because many buyers sometimes don’t look beyond the license cost when purchasing a new system and the vendors are usually not in hurry to encourage them to do so. Overtime, however, those who purchase traditional CRMs discover that the Total Cost of Ownership (TCO) can grow rapidly, blowing out initial expense forecasts.

For example, many traditional CRM systems require:

  • An expensive full-time administrator and maybe even several – ouch! [icon name=”money” class=”” unprefixed_class=””][icon name=”line-chart” class=”” unprefixed_class=””]
  • Equally expensive certification programs for the privilege of learning to administer said system [icon name=”money” class=”” unprefixed_class=””][icon name=”line-chart” class=”” unprefixed_class=””]
  • Consultants (again not cheap) to configure and implement the system [icon name=”money” class=”” unprefixed_class=””][icon name=”line-chart” class=”” unprefixed_class=””]
  • Programmers (rarely cheap) to customize the system [icon name=”money” class=”” unprefixed_class=””][icon name=”line-chart” class=”” unprefixed_class=””]
  • Systems Integrators (never cheap) to integrate the system with your other systems [icon name=”money” class=”” unprefixed_class=””][icon name=”line-chart” class=”” unprefixed_class=””]

And if all that additional expensive and rising TCO is not bad enough, it turns out that the traditional CRM system has low adoption rates and never delivers anything close to an acceptable Return On Investment (ROI).

CRM system that keeps cost of ownership low

Pipeliner CRM, in contrast to traditional CRM, is the only CRM that pays-off by keeping the Total Cost of Ownership down while driving adoption, efficiency and productivity up. This has been achieved by revolutionizing both the front end for users and the back end for administration. We pride ourselves on achieving record levels of adoption, no hidden costs and an admin interface that is so easy to use, you don’t need a full-time admin let alone an expensive, and expensively “certified” one. Plus we are making integration with other systems seamless and are leading the way with AI-power mobile CRM. So take a look at Pipeliner and what makes us different:

About Author

John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist, he has conducted over 1500 video interviews of thought leaders for Sales POP! online sales magazine & YouTube Channel and for audio podcast channels where Sales POP! is rated in the top 2% of most popular shows out of 3,320,580 podcasts globally, ranked by Listen Score. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.

Author's Publications on Amazon

John Golden, best selling author of "Winning the Battle for Sales" presents "Social Upheaval: How to Win At Social Selling" to explain how every B2B salesperson can add social selling methods to their toolkits, and why it is so important that they do so without…
Buy on Amazon
FROM THE CREATORS OF SPIN SELLING―TRIED-AND-TRUE STRATEGIES TO ARM YOU IN THE WAR FOR SALES SUPREMACY "I distinctly remember my first VP talking about 'campaigns' and 'targets.' Indeed, successful salespeople have made learning from military tactics an important aspect of their careers. In this engaging…
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Comments (7)


Silas Omugbe commented...

Awesome write up by John Golden. Minimized total cost of ownership is a major differentiator of Pipeliner CRM from other CRM.


peace maduka commented...

nicely written


Yidideya Gebremariam commented...

Really interesting. The fact that the cost of ownership is cheap and easy adaptability is critical factor for one to decide for which product to use.And am seeing Pipliner CRM is the best product of this industry.


Samuel Maduka commented...



Empress Obazee commented...

Wonderfully written. Pipeliner CRM offers Sales-friendly interface, Simple, non-tech admin, Instant dynamic visualized reporting, Automates and Integrates with everything & Mobile App with built-in AI at low cost.
Start now….


nsamwa ntobolo commented...

While articulated. With Pipeliner CRM no hidden cost only more value, efficiency and effectiveness. Pipeliner CRM complicity made simple!!


Victor Nwokocha commented...

Pipeliner CRM with its instant dynamic visualization reporting and sales friendly interface, is truly the CRM of today and the future,

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