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Handling Objections Method #1
Blog / For Sales Pros / Feb 7, 2018 / Posted by Colleen Stanley / 6353

Handling Objections Method #1


Probably every salesperson at one time or another is derailed by an objection during a sales call. There is an endless variety of them–for example, “Why is your price so much higher than that of your competitor?” Or “We think we can do this in-house.” Or the ever-popular “We actually need to delay this for a few months.”

When salespeople encounter objections they often go into fight-or-flight mode, and the result isn’t pretty. They start justifying, overselling, defending and discounting in a desperate attempt to retain the prospect’s interest. Sales team inability to handle objections costs companies thousands of dollars a year.

What can be done?

Teach Them to Bring Up Objections Before the Prospect

One positive thing about objections is that they are predictable. Conduct a whiteboarding session with your sales team. Ask them to write down all the objections they hear from prospects and clients. (I promise that your sales team will be able to fill a whiteboard with objections.)

Now, ask your team this powerful question: When would you like to know about these objections? Overwhelmingly, they want to know sooner rather than later. So this is where your teaching begins.

Salespeople often are reluctant to bring up the objection. They mistakenly think they will plant a seed of doubt in the prospect’s mind. Well, your prospect already has thought of several reasons not to do business with you, many of which are based on false data or a previous experience with another vendor.

Salespeople that bring up the objections create truth-telling and high-credibility sales conversations.

They don’t look like they are trying to hide anything. By bringing up the objections, the salesperson has an opportunity to figure out the real reason behind the objection.

Effective and emotionally intelligent salespeople avoid being put into a fight-or-flight position. They bring up the obvious objection, which might sound like this: “Carolyn, many times when I meet with business owners like yourself, the real question to be addressed is, ‘Can we do this ourselves? Do we really need to outsource?’ Why don’t we look at both the pros and cons of outsourcing and at the end of our conversation, you and I should have a good idea of the best direction to take.” This becomes a partner conversation, not a desperate, I-need-to-hit-my-quota conversation.

Stop avoiding the obvious and predictable objections during a sales meeting. Bring up the objection. By doing so, you will look like the professional you are.

Pipeliner CRM empowers salespeople to precisely handle objections. Get your free trial of Pipeliner CRM now.

About Author

Colleen Stanley is the author of Emotional Intelligence For Sales Success, and Growing Great Sales Teams. She is an international sales keynote speaker and has been recognized as one of the Top 50 Sales Bloggers in the world for the last 3 years. She is also the creator of the Ei Selling® System.

Author's Publications on Amazon

Emotional intelligence plays a vital role in every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to…
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Finally, a business tool that sales managers don't have to plug in, recharge, or invest in software - the dynamics of old-fashioned principles that build high-performance sales teams. Using powerful lessons learned growing up on an Iowa farm, Stanley weaves "heartland" principles with tactics and…
Buy on Amazon

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