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🎧  Nordstrom Way To Customer Experience
Podcast Customer Experience / PodCast / Mar 28, 2020 / Posted by Robert Spector / 236 

🎧 Nordstrom Way To Customer Experience

4 comments

The Seattle area is the customer service capital of the world. Building a business in Seattle means being customer-oriented. Nordstrom set the template for needing customer service. Many large companies like Amazon, Costco, and Starbucks have cited the Nordstrom guidelines for customer service as the baseline for their own customer service set up. Robert Spector explores Nordstrom’s way to customer service in this expert sales interview, hosted by John Golden.

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About Author

Robert Spector is a best-selling author and international speaker…not bad for a guy from Perth Amboy. He’s known for his engaging business stories, sprinkled with humor and useful takeaways. Robert’s job (and joy) is sharing what he’s learned about customer experience and employee experience with people just like you—through amusing keynotes and fun collaborative breakout sessions.

Author's Publications on Amazon

In "Anytime, Anywhere" best-selling author Robert Spector showcases the pioneering efforts of companies that never stopped focusing on the customer, and that are now gobbling up market share by combining the best of both physical and virtual worlds.
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Explores the rise of retail's reigning disruptor: retailers who seek to dominate a distinct classification of the merchandise and wipe out the competition. Based on decades of research and investigative reporting. Recounts how some retailers have profoundly altered cultural and economic factors.
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"The Nordstrom Way" is a classic guide to great customer service. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives.
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Comments (4)

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