In this podcast episode, John Golden from Sales POP! Online Sales Magazine and Pipeline CRM interviews Scott Grates, a visionary entrepreneur from central New York. They discuss the importance of relationship marketing for scaling small businesses. Scott explains that relationship marketing focuses on nurturing relationships and seeking introductions rather than traditional referrals, emphasizing the human element in a digitally distracted world. He highlights the significance of consistency in building trust and providing value to key relationships. Scott also promotes his upcoming book, “Referrals Done Right,” which offers insights into creating effective referral programs for small businesses.
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