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🎧 Amazement in Sales
Podcast Sales Performance / PodCast / Nov 8, 2019 / Posted by Shep Hyken / 2322

🎧 Amazement in Sales

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Want to learn how to be amazing at customer service? It’s actually not that difficult. Wouldn’t it be nice if everyone regarded you as being amazing in sales? Or a wonderful leader? What if you could transform yourself into a person who was always amazing – in almost every area of life? “Always be amazing.” That is the motto of Shep Hyken, who tells us why it’s crucial to be amazing when working in the sales world. John Golden interviews Shep Hyken to discuss the difficulties surrounding being amazing, what it takes to be amazing, and the importance of consistency.

This podcast is also a recorded live event you are welcome to view here: Amazement in Sales/a>

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About Author

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Author's Publications on Amazon

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Cover

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

by Shep Hyken
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations…
Buy on Amazon
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Cover

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

by Shep Hyken
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master — and Shep Hyken knows the tricks to make it your…
Buy on Amazon
Moments of Magic: Be a Star With Your Customers & Keep Them Forever Cover

Moments of Magic: Be a Star With Your Customers & Keep Them Forever

by Shep Hyken
Moments of Magic is packed with customer service strategies, techniques and stories that illustrate important points that will teach you and everyone in your organization how to deliver excellent customer service to both internal and external customers. This book is a clearly written, easy-to-read, easy…
Buy on Amazon
Seven Customer Service Strategies to Create an Amazing Customer Cover

Seven Customer Service Strategies to Create an Amazing Customer

by Shep Hyken
Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel…
Buy on Amazon
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalt Cover

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalt

by Shep Hyken
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition.
Buy on Amazon
The Cult of the Customer Cover

The Cult of the Customer

by Shep Hyken
Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. "The Cult of the Customer" is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
Buy on Amazon
The Cult of the Customer: Create an Amazing Customer Experience Cover

The Cult of the Customer: Create an Amazing Customer Experience

by Shep Hyken
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the…
Buy on Amazon
The Loyal Customer: A Lesson From a Cab Driver Cover

The Loyal Customer: A Lesson From a Cab Driver

by Shep Hyken
In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab.…
Buy on Amazon
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About Author

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

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