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Shep Hyken

Shep Hyken is a customer service and experience expert, and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author, and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement.

Author's Publications on Amazon

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations…
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Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master — and Shep Hyken knows the tricks to make it your…
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Moments of Magic is packed with customer service strategies, techniques and stories that illustrate important points that will teach you and everyone in your organization how to deliver excellent customer service to both internal and external customers. This book is a clearly written, easy-to-read, easy…
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Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel…
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When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition.
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Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. "The Cult of the Customer" is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
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In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the…
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In this short book/lesson you will learn the difference between a satisfied customer and a loyal customer. Frank is a cab driver who knew that satisfied customers might give him a nice tip, but loyal customers would call him every time they needed a cab.…
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