What is the best way to make a remote worker both comfortable and productive during work? In this Expert Insight interview hosted by John Golden, Jacqueline Throop Robinson discusses how to bring work passion, collaboration, and cohesiveness together in remote work.
This interview discusses:
Things that leadership needs to do during unusual circumstances do not differ much from things done during usual circumstances. What differs is the degree to which some things need to be done. The most essential thing is communication. The CEOs who are excelling at these times are the ones whose communication with employees increased since the pandemic. Some think of it as over-communication but talking to the employees at least once a week is very important. It feels genuine and transparent towards the employee. Especially in virtual organizations, there is no such term as overcommunication. If used correctly, internal communication creates value. People assume that virtual organizations have a dehumanizing effect in the business, but actually, because of the constant need for direct communication, virtual organizations create very strong internal personal relationships. Regarding employee engagement, team huddles have become more popular now simply because remoteness made it easier to have short, concise employee meetings repeatedly. Remote work also increases flexibility. The work-life balance is easier to manage since employees have the flexibility to choose when is the best time for them to do the work. Many CEOs realize that if they give their employees the deadlines until when the duties need to be done, the work will be done more efficiently. The reason behind that logic is that employees will do the work at times when it is the most convenient for them to do the work productively.
In economically uncertain times like now, companies that seem proactive try to find unique solutions for the organization, employees, and clients as well. For example, a sales team should engage in meaningful conversations with its clients to learn what are their needs right now and how they can be served the best. Organizations should promote creativity. The inclusion of employees in finding the most effective way of working increases the level of employee engagement because everybody feels heard and appreciated. People are generally scared of making the wrong decisions. Thus, a belief that we can go through hard times together by partnering up, being creative, exploring, and being optimistic creates a win-win situation for all clients, employees, and leadership. In conclusion, people should look at this situation as a challenge to be more creative and braver with their decisions because good things can come out of it.
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.