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TV Sales Expert Insights Series / Motivating Sales Teams / Mar 22, 2019 / Posted by Susan O'Malley M.D. / 439 

Tough Cookies Don’t Crumble

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Leadership Strategies for Turning Setbacks into Success

As a former emergency room doctor, Dr. Susan O’Malley lead a different team every day she came to work, but the leadership principles remained the same. At the age of 50, Dr. O’Malley hung up her lab coat and started her own business to help entrepreneurs and corporate executives become better leaders. In this interview, she talks about the most important leadership principle and who is responsible for the success of a team. She stresses the importance of humility and provides strategies for turning setbacks into success.

This Sales Expert Interview covers:

Learning how to lead teams that change

  • Being an ER physician, Dr. O’Malley always had to lead a team but that team changed constantly based on who was working that day. Find out what leadership style made her consistently the favorite doctor amongst the staff.

How to handle dramatic changes

  • Obviously, the situation in an emergency room can change on a dime. This can also happen in the corporate world and people tend to get very thrown off. So how do you ensure your team can handle it and how does trust play into this?

Turning setbacks into success

  • Learn to admit when you make mistakes and ask for help.
  • What happens when we focus too much on the big picture?

Dealing with a less than ideal team

  • Maybe there is someone on your team that isn’t your favorite person. What can you do to push through that struggle?

What it means to lead people

  • In today’s digital world it takes a lot more energy to be a leader, so it’s important that people who want to be leaders think about these challenges ahead of time.

Our Host

John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.

    About Author

    Dr. Susan O’Malley helps entrepreneurs and corporate executives redefine their role as leaders so they can understand the impact leadership makes on teamwork, morale, and productivity.

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