In this episode of the Expert Insight Interview podcast, host John Golden speaks with Gregory Offner, CEO of the Global Performance Institute, about the importance of creating a positive employee experience to impact customer experience. They discuss Gregory’s upcoming book, “The Tip Jar Culture,” which aims to transform the employee experience and take the “irk” out of work. They also touch on the importance of managing oneself and developing employees to increase their capacity to perform better at their jobs. Gregory emphasizes the need for leaders to create a positive work environment that values employee development and collaboration and shares his unique approach to spreading this message through keynotes and corporate training workshops.
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