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In our series on sales force learning, we’ve discussed a number of factors that are highly important to address, including their communication and social skills. With these in place, we must turn our attention outward: to the customer. And while it is important for the sales rep to learn all he or she can about the ...

Are you wondering how to improve your sales force learning curve? Are you happy with how you are your sales force doing? As we’ve been pointing out, a continuing education to improve sales force learning curve—through practical means such as tips and tricks from proven sales experts, videos and even seminars—can mean the difference between relatively ...

When you contact a company to inquire about their product or service, who do you expect to get on the other end of a phone, chat or email line? It’s a simple answer: an expert whom you can trust. You want someone who is going to anticipate your needs, have certain, knowledgeable answers to your ...

Traditional CRM solution has an increasingly mounting number of drawbacks, including length of time for training, implementation runway, cost of administration and lack of user benefit among others. Especially with established brands, these issues have long been taken for granted—“part of the program.” But there is a new paradigm with relation to CRM, and that new ...

It has been realized in the last few years that a CRM solution needs to be much more than a customer relationship synchronization tool for a company. It must empower a sales force so that it can control and manage its pipelines and sell in ever-greater volume. One aspect of a sales force that is ...

A growing number of salespeople and sales management executives agree: The traditional CRM solution model doesn’t cut it anymore. A new generation of CRM solutions has appeared on the market that signal a new paradigm in CRM (Customer Relationship Management)—a new trend that weighs heavily on the side of empowerment as opposed to time-consuming administration ...

It is absolutely true that sales strategies (and, therefore, salespeople) require the aid of technology. This is especially true today with the volume and velocity of data required to acquire, qualify, work and close leads in a highly competitive environment. The workability and usability of that technology is key. A CRM solution that empowers a ...

From the top of a company’s executive structure, the view is all about the future. The only way that board members, investors and other key stakeholders will remain satisfied or enthusiastic about company sales force performance is if that future looks profitable and bright, and if forecasts are continually met or exceeded. All the explanations ...