I’ve always said that sales is in the customer service business; you can’t sell someone anything if you have a toxic relationship with them. A toxic relationship is a relationship characterized by behaviors exhibited by one party that are emotionally damaging to another. We hear about toxic personal relationships where one person inflicts emotional and ...
Forbes Magazine defines employee engagement by “the emotional commitment the employee has to the organization and its goals.” Why do companies care so much about an engaged workforce? Employee engagement is a pivotal piece of any companies’ internal communications strategy. A recent study by Workplace Resource Foundation found that engaged employees are not just interested ...
Pipeliner has been positioned by Gartner, Inc. in the 2019 Magic Quadrant for Sales Force Automation* for the first time and to say we are a little bit excited would be an understatement!
Customers Are Pleased With Pipeliner CRM! CRM Software (also known as Customer Relationship Management Software) is a specific type of software that features innovative applications that help businesses, both small and large, build strong and lasting relationships with their customers. An excellent CRM software solution also increases conversations and tends to improve revenue rates mainly ...
Even the Gen Z employees are apprehensive. What started as going paperless has moved to digitizing everything!
In choosing a CRM, how important is service, and how does service tie into cost? CRM Support When deciding on a CRM application—or actually for just about any software application—many companies consider “service” to be synonymous with “support.” This isn’t actually true, as service is the broader category that embraces support. Support is, however, very ...
Too often we see negotiations as adversarial or even a battle of wills. This perspective is misguided. Consider research from Harvard that concluded, “The myth of the effective hard bargainer should be destroyed.” The researchers learned that negotiators who took on the role of a problem solver were among the most effective. Developing these problem-solving ...
It’s the end of the year. The holidays loom, the weather cools and we’re inundated with articles about how to close the year strong. The five, ten or twenty best strategies are outlined in checklists to ensure end-of-year success. Contact every client is an action often suggested as is going back to prospects who had ...
