The crucial importance of mapping relationships became very evident to us early on in the development of Pipeliner CRM. This realization led to a totally unique CRM feature: the Org Chart and Buying Center. There is a science behind relationship mapping, though, that emphasizes and highlights its importance. Connections Today the business world is very ...
Selling is the most exciting job in the world. With the right product, it gives you unlimited income potential, freedom and a clear means to take control of your career and life. Often, people simply don’t trust salespeople. Part of that has to do with their past experience with dubious and dishonest salespeople. Part of ...
Whenever a group of people gathers to work towards a common goal, conflict is inevitable. Each employee is unique, and it’s this uniqueness that gives voice to differing opinions and ideas. Unfortunately, there’s no one or consistently “right” way to handle conflict. Each situation is different and requires the appropriate response to prevent the issue ...
If you are planning on moving to a different office space, then there are many things that you will need to take into consideration. For example, how you will move to a different office, what you will want to bring with you when you will be moving and much more. With so many things to ...
In selling to and serving major accounts, no matter how effective you are, you must face a harsh truth. Losing happens. Regardless of your focus, time and effort, you’re certain to come up short on occasion. In the grief following a major loss, someone in the selling organization will always say, “We should learn from ...
It was almost painful to wake up each morning, knowing I chose the all-time worst job. Enjoying humorous conversations with clients, and our family dog gleefully greeting me at home, helped me make it through each day. “Our worst experience can prove to be our gift in disguise.” Early in my career, I learned to ...
In my last article “CRM in 2020 – The Suite Versus Best-of-Breed“, I discussed the battle between the “suite” approach to software production and sales, versus best-of-breed. Best-of-breed has come about through the advancement of APIs so that customers can now have the best possible software for all their various company functions, all connected through ...
The last of a 4 part series. If you aren’t enabling a culture of continuously improving value focus, you’re falling behind some competitors. In part one of this series, I introduced the idea that customer-perceived value is the kernel within “customer focus” that actually moves customer decisions, and you need to focus sharply on value. ...
