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Customer experience is where business battles are taking place in 2020. CRM has become a quintessential component of modern businesses because consumers demand full focus and maximum level of personalization. According to the recent Frost & Sullivan study, customer experience is projected to overtake price and product as a key brand differentiator in 2020. This ...

Defining Leadership Coaching: There are many different definitions of leadership coaching, but at its essence, it’s about taking excellent leaders and helping them hone their skills in order to foster continued success. There are three elements or characteristics of leaders that graduate successfully from leadership coaching. The first element is having courage. It takes a ...

What Makes Pipeliner CRM Truly Unique? Pipeliner CRM departs considerably from the traditional concept of CRM applications. As we have said over and over, Pipeliner is the most efficient and, at the same time, unique CRM in the market. Why do we say that? Well, here are the precise reasons. Focus On Salespeople Right from ...

Overcoming Fear of Failure: Failing more probably sounds quite counterintuitive. So much of our resistance to failure comes from the fear of the consequences or what might happen if we do fail. This fear can be debilitating, permanently freezing us in a state of stagnation. Instead, failure should be seen as a teacher or an ...

How to Set A Goal: It’s vital to have a goal that is realistic, specific, challenging yet still doable, and simple. If it’s too vague, too easy, too impossible, or not viable, then you’re setting yourself up to fail at your goal before you’ve even started. A good rule of thumb is that you should ...

The crucial importance of mapping relationships became very evident to us early on in the development of Pipeliner CRM. This realization led to a totally unique CRM feature: the Org Chart and Buying Center. There is a science behind relationship mapping, though, that emphasizes and highlights its importance. Connections Today the business world is very ...

Selling is the most exciting job in the world. With the right product, it gives you unlimited income potential, freedom and a clear means to take control of your career and life. Often, people simply don’t trust salespeople. Part of that has to do with their past experience with dubious and dishonest salespeople. Part of ...

Whenever a group of people gathers to work towards a common goal, conflict is inevitable. Each employee is unique, and it’s this uniqueness that gives voice to differing opinions and ideas. Unfortunately, there’s no one or consistently “right” way to handle conflict. Each situation is different and requires the appropriate response to prevent the issue ...