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Are You “Cleared to Sell?” “You’re cleared for takeoff.” By the time an airline pilot receives that confirmation from the control tower, you can bet that a pre-flight safety checklist has been performed. The goal: for every takeoff, a corresponding landing at the intended destination. These days, if both of my checked items are disgorged ...

You’ve most likely come across a chatbot at some point over the last or so when you’ve been online. Depending on how they are set up, you’ll most likely notice a small chat bubble in the corner of the screen. When you click it, you activate the chatbot system. You can then proceed to find ...

Success comes to those willing to leave the crowd behind while planning to lead.  The learning curve with hurdles included will slow us down.  But when we seemingly move slower than a turtle, we pause to ask, is today the day we cut our losses? Subconscious thinking commands our actions. The power of positive thinking ...

In my last article, we talked about the fact that technology, practically since the beginning of time, has been replacing repetitive tasks. While everyone wants some repetitive activity replaced in their lives—actually as much as possible—we’ll stick to our subject of sales and CRM. CRM technology, with increasing intelligence, continues to replace repetitive tasks. Technology ...

How to Embrace Chaos Embracing chaos instead of running away from chaos involves changing the mindset that you have about it. When that “fight or flight” drive takes over, we have to be able to recognize that it’s our body responding to stress. There’s not actually a threat or any reason to react with an ...

“What we have done for ourselves alone dies with us; what we have done for others and the world remains and is immortal.” ―Albert Pike Philanthropy is to give wealth back to society especially to the less fortunate. It is different from charity. Philanthropy involves the active involvement of the giver and stakeholders while the ...

In this series on learning to walk in the customer’s shoes, we’ve touched on where technology is heading. We talked about how humans and technology are growing closer together, and at some point, technology will be embedded in humans. I don’t know how many years that is away from us, but these things tend to ...

Walking in the Customer’s Shoes—Are We Ready for the Technology Impact? Last week, while riots were springing up in major cities, another far more positive event was occurring: SpaceX was launching its manned Dragon spacecraft for a historic hookup with the International Space Station—the first such flight in almost 10 years, and the first-ever to ...