As a business owner, it’s only natural that you will want to provide excellent customer service to whoever uses your products and services. To keep your company ahead of competitors, you should take time to analyze what type of support you have available, ensuring that your customers are well taken care of. Here are a ... Read Post

When Sherron Watkins spoke to Kenneth Lay about the faulty accounting practices being implemented at Enron and the subsequent crash of the company, insiders described the workplace environment as highly secretive and autocratic. Of course, that is not surprising, because when information this sensitive is leaked, all aspects of a company are then in turmoil. ... Read Post

I hate to provide such a negative title for an article but I’m a big fan of being real, especially when it comes to selling, especially enterprise selling. We live in a task-driven world, highlighted by starts and stops, defined beginnings and defined endings. And we find comfort in the modularity of our lives, knowing ... Read Post

Your chances to successfully achieve your IT career goals largely depend on your ability to showcase your skills and meet the current industry standards. An IT certification is an element that’ll help you stand out among your colleagues. There are plenty of vendors out there that claim to offer the best certification, but a true ... Read Post

Let’s face it, honing your leadership skills is not a one-off event, it's a career-long endeavor! Read Post

When it comes to CRM implementation, I definitely know of what I speak. Pipeliner CRM implementation can be done in a fraction of the time of our competitors — without a consultant. Pipeliner can be fully implemented, including administrator and user training, within a week. For any CRM, here are the fine points of implementation. ... Read Post

If you are a driven person who loves the adrenaline of getting a sale under your belt – then a career in sales may be the best way forward for you. How do you find the perfect sales job? It’s certainly a competitive area. There are many people who see the benefits of being in ... Read Post

Many experts agree that selling with perspective/insight improves selling performance, but most ignore the role played by business acumen. Business expertise is foundational to perspective selling success. Ignoring it is a mistake; best case, you can win some more opportunities, but at suboptimal margins. Worst case: your insight selling investment won’t get you anywhere. Perspective ... Read Post