The more we get connected by technology, the more disconnected we seem to get. The more virtual communication becomes, the more arms-length communication becomes. So how do you achieve connection in a world that is becoming increasingly more disconnected? Nick Morgan, author of Can You Hear Me: How to Connect to People in a Virtual World, answers this question in an interview with John Golden.
This expert sales interview explores:
- How to keep up with communication in a virtual world
- Building trust with consistency
- The importance of being clear with communication
The Virtual Experiment:
We’ve been living in an unregulated social experiment. This experiment is communicating in the virtual world. In some ways, it has been tremendously beneficial. Things are more convenient, it’s faster, you have more access to people across different time zones, and a myriad of other benefits.
Keeping Up in the Virtual World:
Selling has moved into the virtual world. In fact, it has now become the preferred method of doing business for both the seller and buyer.
Building Trust on the Phone:
One of the ways that sellers have to alter their communication is in trust-building. In the real world, trust is something that humans can establish very quickly because we get social cues and a gut sense about the person in front of us.
Being Crystal Clear:
When communicating within the online space, you have to be very clear so that your intent is understood by the other person. This means being very intentional and thoughtful about the way that you communicate and what message you are trying to get across.
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.