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Jeanne Bliss

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer.

Author's Publications on Amazon

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine Cover

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

by Jeanne Bliss
Buy on Amazon
Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad Cover

Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss
"I highly recommend reading this book!" -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time again, but rave to friends, family, and even…
Buy on Amazon
Getting Past Lip Service to Passionate Action Cover

Getting Past Lip Service to Passionate Action

by Jeanne Bliss
Drawing on her first-hand experience at top companies as diverse as Lands End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations…
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The “Make Mom Proud” Standard for How to Treat Your Customers Cover

The “Make Mom Proud” Standard for How to Treat Your Customers

by Jeanne Bliss
Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.
Buy on Amazon

Author’s E-Books

Chief Customer Officer

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Sales Management / Nov 25, 2016 / Jeanne Bliss

Author Jeanne Bliss writes the customer experience roadmap to transform your business and culture. Chapter 1: The Chief Customer Officer Role Is Clarity Chief Customer Officer 2.0 gives you a proven framework that has launched and advanced the customer experience transformation in both business-to-consumer and business-to-business companies around the world. And it will take years ... Read Post

Author’s Media TV / Podcast

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