It's not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers.

Have you dreamed of turning your writing into a published book? Book Mark is about making that dream a reality. Created by the Georgia Writers Museum, Book Mark will be your mentor and coach by offering real-world wisdom and concrete techniques from published authors who…

Customer service gurus Chip R. Bell and John R. Patterson provide fresh ways to infuse your company with the passion that customers will connect to.

Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. In this important guide, authors Chip Bell and…

2017 American Book Fest Best Book Award Winner 2017 North American Book Awards Silver Medalist 2018 National Indie Excellence Awards Finalist Amazon BestsellerAdd a Little Sparkle to Your ServiceIn his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of…

The ideal customer defends, champions, forgives, and commits to a company or brand for the long term - but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in Magnetic Service, based on examples of real companies who have done…

Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today's tumultuous organizations. This new edition has been thoroughly revised and updated. Chip Bell and Marshall Goldsmith place increased emphasis on the mentor as a learning catalyst for…

You may have your industry most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but…

What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles, by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool techniques that will provide you with the perfect…

"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization…

This book describes exactly what today's customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service…