The Future of AI in Sales and Customer Support
Chat with Thomas Ryan, founder of the AI sales software company Bigly Sales, on my podcast. His perspectives on how artificial intelligence transforms sales and customer service revealed a technology that’s not just a fad but a valuable productivity tool. I wanted to share some of his compelling insights.
From Humble Beginnings to Cutting-Edge AI
Thomas traced how Bigly Sales pivoted from a primary sending platform to an AI powerhouse. What drove this change? Customer demand for more efficient outreach and lead gen. By incorporating AI, Bigly Sales offers tools that leave human capabilities in the dust when processing data and accuracy.
A common worry about AI tools is accuracy. Thomas put those concerns to bed. Bigly Sales’ AI is trained meticulously with specific data and instructions to deliver reliable, precise results. This precision inspires trust in the technology from sales teams integrating it into their workflows.
Enhancing the Customer Experience
Thomas highlighted how AI is upgrading customer support, too. AI-powered voice systems can slash wait times and improve experiences. Interactions fueled by AI can identify upselling opportunities much faster than human agents.
Thomas forecasted a future where early AI adopters in sales and customer support reap significant rewards: increased profits, reduced costs, and killer efficiency. These companies will offer better retention through top-notch support, gaining a competitive edge. Laggards may end up struggling or even facing buyouts by forward-thinking rivals.
It’s Not All About Tech
We also addressed the human aspect of adopting new technology. One positive or negative customer experience can make or break brand perception. AI promises consistently positive experiences, potentially turning customers into vocal brand champions. Meanwhile, one negative experience can disproportionately damage a company’s reputation.
The Future of AI Support
Before we wrapped, Thomas outlined Bigly Sales’ offerings. They’re pioneers in AI automation, with tools that can automatically respond to messages and emails. With voice capabilities coming, they’ll revolutionize call centers by efficiently handling high call volumes better than humans can.
Riding the AI Wave
My takeaway call to action is that businesses can’t ignore the coming AI revolution. Integrating AI can let teams achieve peak performance by freeing them from repetitive work to focus on strategy and creativity. My chat left no doubt — the future belongs to those who embrace AI now to enhance business practices for the better.
Our Host
John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. A globally acknowledged Sales & Marketing thought leader, speaker, and strategist, he has conducted over 1500 video interviews of thought leaders for Sales POP! online sales magazine & YouTube Channel and for audio podcast channels where Sales POP! is rated in the top 2% of most popular shows out of 3,320,580 podcasts globally, ranked by Listen Score. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.
Comments