Uncommon Sense in Leadership and Teams (video)

In a world where technology and efficiency often overshadow the human interaction elements, the latest episode brings a refreshing perspective. Hosted by John Golden and featuring Thomas Gelmi, an executive coach and facilitator, the episode delves into the “uncommon sense” of human aspects in leadership, teamwork, and customer relations. This blog post will summarize their conversation’s key insights, offering actionable advice and thorough explanations to help you enhance your professional interactions.

Understanding Uncommon Sense

What is Uncommon Sense?

Thomas Gelmi defines “uncommon sense” as the essential human aspects of interaction that are frequently overlooked. While concepts like emotional intelligence and effective communication may seem like common sense, they are often not practiced in everyday organizational life. Observing interactions in meetings can reveal a lack of genuine listening, where individuals may appear to listen but are actually waiting for their turn to speak.

Why It Matters

• Emotional Intelligence: Understanding and managing your emotions and those of others.
• Effective Communication: Ensuring that your message is not only heard but understood and valued.
• Human Connection: Building trust and rapport, which are crucial for successful leadership and teamwork.

The Art of Active Listening

Decline of Active Listening

John and Thomas discuss the declining practice of active listening, which involves truly understanding what the other person is saying and responding thoughtfully. People inherently desire to be seen, heard, and understood, yet distractions—especially in our digital age—often hinder this fundamental human connection.

How to Practice Active Listening

• Eliminate Distractions: Put away your phone and focus entirely on the conversation.
• Show Engagement: Nod, make eye contact, and use verbal affirmations like “I see” or “I understand.”
• Reflect and Clarify: Summarize what the other person has said to ensure you understand their point.

Emotional Balance Sheet

Concept of Emotional Balance Sheet

Thomas introduces the concept of the “emotional balance sheet,” likening it to a bank account where interactions can either deposit positive emotions or withdraw them. When individuals feel seen and understood, they are more likely to engage positively in conversations.

Building a Positive Emotional Balance

• Positive Interactions: Make a conscious effort to have positive interactions that deposit into the emotional balance sheet.
• Avoid Negative Withdrawals: Be mindful of actions or words that could negatively impact the emotional balance.

The Importance of Presence

Being Present

The discussion emphasizes the necessity of being present and mindful during conversations. Active listening is not merely a technique but a mindset that requires genuine intent to understand the other person.

How to Be Present

• Mindfulness: Practice mindfulness techniques to stay focused on the present moment.
• Prioritize Conversations: Show respect by giving your full attention to the person you are speaking with.

Intentional Communication

Importance of Intentionality

John and Thomas stress the importance of intentionality in communication. Being aware of your behaviors and their impact on others can set you apart in a world where distractions are commonplace.

Tips for Intentional Communication

• Set Clear Intentions: Before entering a conversation, set a clear intention for what you want to achieve.
• Non-Verbal Cues: Be aware of your body language and ensure it aligns with your verbal messages.

The Myth of Multitasking

Multitasking vs. Task Switching

The conversation touches on the myth of multitasking, with Thomas citing studies that show it can reduce productivity by up to 40%. What people often perceive as multitasking is actually switching between tasks, which can lead to decreased efficiency and focus.

How to Avoid Multitasking

• Single-Tasking: Focus on one task at a time to improve efficiency and quality of work.
• Time Blocking: Allocate specific time blocks for different tasks to avoid the temptation of multitasking.

Navigating Silence

Power of Silence

John and Thomas explore the discomfort many people feel with silence during conversations. Silence can be a powerful tool for reflection and deeper understanding.

Using Silence Effectively

• Pause and Reflect: Allow moments of silence to think and reflect on what has been said.
• Encourage Thoughtful Responses: Use silence to give the other person time to formulate a thoughtful response.

Raising Awareness for Change

Importance of Awareness

To foster better communication and relationships, Thomas emphasizes the need for awareness. Organizations should encourage discussions about communication practices and the importance of being present.

How to Raise Awareness

• Workshops and Training: Implement workshops and training sessions focused on effective communication and emotional intelligence.
• Feedback Mechanisms: Create channels for feedback to continuously improve communication practices.

Self-Management and Leadership

Self-Leadership

The episode concludes with a focus on self-management and self-leadership. Effective leadership is not confined to formal positions; anyone can demonstrate leadership qualities by being present, intentional, and aware of their impact on others.

Developing Self-Leadership

• Self-Reflection: Regularly reflect on your actions and their impact on others.
• Continuous Learning: Invest in personal development to enhance your leadership skills.

Conclusion

This episode serves as a reminder of the critical human elements that underpin successful leadership, teamwork, and customer relations. By embracing the principles of uncommon sense, individuals can cultivate deeper connections, foster collaboration, and enhance their overall effectiveness in professional settings. Implement these insights and watch as your professional relationships and communication skills flourish.